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subject:"USA"
~person:"Ruiz-Molina, María-Eugenia"
~subject:"Retail trade"
~subject:"Verbraucherzufriedenheit"
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USA
Retail trade
Verbraucherzufriedenheit
Customer satisfaction
8
Kundenzufriedenheit
8
Beziehungsmarketing
6
Relationship marketing
6
Dienstleistungsqualität
5
Einzelhandel
5
Service quality
5
Consumer behaviour
3
Konsumentenverhalten
3
Loyalty
2
Nachhaltigkeit
2
Satisfaction
2
Sustainability
2
satisfaction
2
Analysis of variance
1
Arbeitszufriedenheit
1
Attributions
1
B-to-B-Marketing
1
B2B
1
Beschwerdemanagement
1
Betriebliche Wertschöpfung
1
Betriebliches Informationssystem
1
Business intelligence system
1
Business-to-business marketing
1
Comparison
1
Complaint management
1
Cross-cultural
1
Cross-cultural management
1
Cultural identity
1
Customer integration
1
Customer service
1
Customer value
1
Economic satisfaction
1
Gastronomie
1
Gender
1
Geschlecht
1
Information technology
1
Informationstechnik
1
Innovation
1
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English
5
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Ruiz-Molina, María-Eugenia
Homburg, Christian
24
Gil Saura, Irene
11
Huber, Frank
11
Han, Heesup
9
Töpfer, Armin
9
Jang, Soocheong
8
Bauer, Hans H.
7
Bruhn, Manfred
7
Hill, Nigel
7
Matzler, Kurt
7
Stock-Homburg, Ruth
7
Bayón, Tomás
6
Gustafsson, Anders
6
Künzel, Hansjörg
6
Rudolph, Bettina
6
Ryu, Kisang
6
Simon, Hermann
6
Bendel, Klaus
5
Boslau, Madlen
5
Büttner, Miriam
5
Evanschitzky, Heiner
5
Hsu, Maxwell K.
5
Johnson, Michael D.
5
Kim, Wansoo
5
Matiaske, Wenzel
5
Mattila, Anna S.
5
Spiller, Achim
5
Voorhees, Clay M.
5
Wangenheim, Florian von
5
Aksoy, Lerzan
4
Bauer, Ewald
4
Blankson, Charles
4
Bolton, Ruth N.
4
Coughlan, Joseph
4
Dreyer, Axel
4
Festge, Fabian
4
Giering, Annette
4
Ha, Jooyeon
4
Handlbauer, Gernot
4
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Economic research
1
European retail research
1
Journal of retailing and consumer services
1
Social and sustainability marketing : a casebook for reaching your socially responsible consumers through marketing science
1
The journal of consumer marketing
1
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ECONIS (ZBW)
5
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1
How does sustainability affect consumer satisfaction in retailing?
Marín, Antonio
;
Gil Saura, Irene
;
Ruiz-Molina, …
- In:
Social and sustainability marketing : a casebook for …
,
(pp. 225-247)
.
2022
Persistent link: https://www.econbiz.de/10013463378
Saved in:
2
Do innovation and sustainability influence customer satisfaction in retail? : a question of gender
Marín, Antonio
;
Gil Saura, Irene
;
Ruiz-Molina, …
- In:
Economic research
35
(
2022
)
1,1
,
pp. 546-563
Persistent link: https://www.econbiz.de/10014380443
Saved in:
3
Satisfaction with service recovery : moderating effect of age in word-of-mouth
Moliner-Velázquez, Beatriz
;
Ruiz-Molina, María-Eugenia
; …
- In:
The journal of consumer marketing
32
(
2015
)
6
,
pp. 470-484
Persistent link: https://www.econbiz.de/10011485855
Saved in:
4
Logistics service quality and technology investment in retailing
Gil Saura, Irene
;
Ruiz-Molina, María-Eugenia
- In:
European retail research
23
(
2009
)
1
,
pp. 69-82
Persistent link: https://www.econbiz.de/10003832164
Saved in:
5
Information and communication technology in retailing : a cross-industry comparison
Gil Saura, Irene
;
Berenguer Contrí, Gloria
; …
- In:
Journal of retailing and consumer services
16
(
2009
)
3
,
pp. 232-238
Persistent link: https://www.econbiz.de/10003852544
Saved in:
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