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subject:"USA"
~subject:"Verbraucherzufriedenheit"
~subject:"customer satisfaction"
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Search: subject_exact:"Customer satisfaction"
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Subject
All
USA
Verbraucherzufriedenheit
customer satisfaction
Customer satisfaction
13,645
Kundenzufriedenheit
13,440
Service quality
6,110
Dienstleistungsqualität
6,079
Beziehungsmarketing
5,323
Consumer behaviour
5,321
Konsumentenverhalten
5,318
Relationship marketing
5,318
Satisfaction
1,044
Arbeitszufriedenheit
994
Job satisfaction
985
Customer service
979
Online retailing
975
Online-Handel
975
Kundenservice
974
Qualitätsmanagement
915
Quality management
868
Holiday behaviour
834
Urlaubsverhalten
834
Electronic Commerce
789
E-commerce
769
Emotion
769
Beschwerdemanagement
758
Complaint management
758
Confidence
687
Vertrauen
687
Einzelhandel
655
Markenimage
643
Brand image
642
Retail trade
641
Hotel industry
638
Hotellerie
637
Tourismus
629
Tourism
624
Brand management
623
Markenführung
622
service quality
618
satisfaction
596
more ...
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Online availability
All
Undetermined
663
Free
419
Type of publication
All
Article
1,552
Book / Working Paper
754
Other
7
Journal
5
Type of publication (narrower categories)
All
Article in journal
1,207
Aufsatz in Zeitschrift
1,207
Hochschulschrift
185
Thesis
137
Dissertation u.a. Prüfungsschriften
77
Graue Literatur
67
Non-commercial literature
67
Article
60
Working Paper
41
Arbeitspapier
36
Collection of articles of several authors
34
Sammelwerk
34
Aufsatz im Buch
32
Book section
32
Aufsatzsammlung
30
Bibliografie enthalten
20
Bibliography included
20
Case study
19
Fallstudie
19
Konferenzschrift
10
Ratgeber
8
Guidebook
7
Handbook
7
Handbuch
7
Collection of articles written by one author
6
Lehrbuch
6
Sammlung
6
Textbook
6
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5
Konferenzbeitrag
5
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4
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4
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3
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3
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2
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2
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2
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2
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2
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1
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English
1,521
German
477
Undetermined
314
French
2
Spanish
2
Czech
1
Danish
1
Polish
1
Romanian
1
Russian
1
Albanian
1
Serbian
1
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Author
All
Homburg, Christian
25
Han, Heesup
11
Huber, Frank
11
Fornell, Claes
10
Ryu, Kisang
9
Spiller, Achim
9
Töpfer, Armin
9
Bruhn, Manfred
8
Hesselink, M.
8
Jang, Soocheong
8
Aksoy, Lerzan
7
Bauer, Hans H.
7
Hill, Nigel
7
Keiningham, Timothy
7
Matzler, Kurt
7
Stock-Homburg, Ruth
7
Söderlund, Magnus
7
Bayón, Tomás
6
Fongsuwan, Wanno
6
Körnert, Jan
6
Künzel, Hansjörg
6
Makanyeza, Charles
6
Mittal, Vikas
6
Naumann, Earl
6
Rajagopal
6
Rudolph, Bettina
6
Rust, Roland T.
6
Simon, Hermann
6
Singh, Shamsher
6
Vinh Van Thai
6
Bendel, Klaus
5
Büttner, Miriam
5
Johnson, Michael D.
5
Matiaske, Wenzel
5
Mattila, Anna S.
5
Mithas, Sunil
5
Morgeson, Forrest V., III.
5
Shahin, Arash
5
Trimetsoontorn, Jirasek
5
Wiele, A. van der
5
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Institution
All
Springer Fachmedien Wiesbaden
13
Verlag Dr. Kovač
8
Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
6
Erasmus Research Institute of Management (ERIM), Erasmus Universiteit Rotterdam
6
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
5
Universität <Göttingen> / Department für Agrarökonomie und Rurale Entwicklung
4
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
3
Deutsche Marketing-Vereinigung
2
Escuela de Graduados en Administración Pública y Políticas Públicas (EGAP), Instituto Tecnológico y de Estudios Superiores de Monterrey (ITESM)
2
Facultatea de Administraţie Publică, Şcoala Naţională de Studii Politice şi Administrative (SNSPA)
2
Forschungsgemeinschaft Qualitätssicherung
2
Fördergesellschaft Marketing an der Universität Augsburg
2
Gesellschaft für Wirtschafts- und Sozialwissenschaften des Landbaues - GEWISOLA
2
HAL
2
Munich Business School
2
Shaker Verlag
2
Technische Universität Braunschweig
2
University of Western Sydney
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
A. C. Nielsen Company <Schaumburg, Ill.>
1
Advanced Institute of Management Research <London>
1
American Society for Quality
1
Bergische Universität Wuppertal
1
Books on Demand GmbH <Norderstedt>
1
Brandenburgische Technische Universität Cottbus-Senftenberg
1
CPC Deutschland GmbH <Heilbronn>
1
Centre for Industrial Studies (CSIL)
1
College of Business
1
Customer Satisfaction and Quality Measurement Conference <10, 1998, Atlanta, Ga.>
1
De Gruyter Oldenbourg
1
Deutsche Bahn AG <Frankfurt, Main>
1
Deutsche Bundespost / Postdienst
1
Deutsche Bundespost Postdienst
1
Deutsche Gesellschaft für Qualität / Arbeitsgruppe Kundenzufriedenheit
1
Deutsche Post AG <Bonn>
1
Deutscher Universitäts-Verlag GmbH
1
Dipartimento di Scienze Economiche e Metodi Quantitativi, Facoltà di Economia
1
Dipartimento di Scienze Economiche e Sociali, Facoltà di Economia "Giorgio Fuà"
1
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Published in...
All
SpringerLink / Bücher
37
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
31
Cogent business & management
25
International journal of hospitality management
25
Services marketing quarterly
25
The service industries journal
24
Marketing Science
23
Cogent Business & Management
21
Journal of hospitality marketing & management
21
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
19
Journal of marketing
19
Total quality management & business excellence
19
International journal of productivity and quality management : IJPQM
18
International journal of services and operations management
17
Journal of service research : JSR
17
Gabler Edition Wissenschaft
15
International journal of services, economics and management
15
Psychology & marketing
15
International Journal of Electronic Finance
14
International journal of business information systems : IJBIS
14
Journal of travel and tourism marketing
14
The journal of services marketing
13
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
12
World Review of Entrepreneurship, Management and Sustainable Development
12
International journal of business excellence
11
International journal of electronic customer relationship management : IJECRM
11
Journal of retailing and consumer services
11
Research
11
The international review of retail, distribution and consumer research
11
International Journal of Financial Services Management
10
International journal of electronic marketing and retailing : IJEMR
10
International journal of production research
10
Journal of business research : JBR
10
Journal of strategic marketing
10
Quality management journal : QMJ
10
International journal of business excellence : IJBEX
9
Administrative Sciences : open access journal
8
Europäische Hochschulschriften / 5
8
International Journal of Business Performance Management
8
International Journal of Services, Economics and Management
8
more ...
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Source
All
ECONIS (ZBW)
1,660
RePEc
279
USB Cologne (EcoSocSci)
250
EconStor
71
USB Cologne (business full texts)
32
BASE
26
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2311
Das deutsche Kundenbarometer - Qualität und Zufriedenheit : eine Studie zur Kundenzufriedenheit in der Bundesrepublik Deutschland
Deutsche Marketing-Vereinigung
;
Deutsche Bundespost …
-
München : FGM-Verl.
-
Nachgewiesen 1992 - 1998
Persistent link: https://www.econbiz.de/10004192144
Saved in:
2312
Consumer expectations of services and their effect on perceived service quality
Hamer, Lawrence Olin
Persistent link: https://www.econbiz.de/10004593358
Saved in:
2313
Customer orientation and customer satisfaction : a dyadic analysis of buyer-seller relationships
Wolfe, William Gary
Persistent link: https://www.econbiz.de/10004593372
Saved in:
2314
Assuring customer satisfaction : a guide for business and industry
Cron, Rodney L.
-
1974
Persistent link: https://www.econbiz.de/10004016194
Saved in:
2315
Handbook of customer satisfaction and loyalty measurement
Hill, Nigel
;
Alexander, Jim
-
2. ed., rev. ed.
Persistent link: https://www.econbiz.de/10004595800
Saved in:
2316
Kundenmonitor Deutschland : Benchmarking-Report ...
Deutsche Post AG <Bonn>
;
Deutsche Bahn AG <Frankfurt, Main>
-
München : ServiceBarometer
-
1999 - 2001; 2003 - 2005; 2007 -
Persistent link: https://www.econbiz.de/10004600869
Saved in:
2317
Kundenbefragung im Versicherungsamt der Landeshauptstadt Düsseldorf : Ergebnisse und Analysen
Düsseldorf
-
Nachgewiesen 2002; damit Ersch. eingest.
Persistent link: https://www.econbiz.de/10004769053
Saved in:
2318
Passantenbefragung Stadt Neuss : das regionale Versorgungsgebiet der Stadt Neuss und ausgewählte Ergebnisse zur Neusser Innenstadt
Neuss
;
Neuss / Amt für Wirtschaftsförderung
-
Neuss
-
1996(1997) -
Persistent link: https://www.econbiz.de/10004825405
Saved in:
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