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subject:"United States"
~person:"Ahmed, Mohi"
~person:"Kumar, Anuj"
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United States
Customer service
10
Kundenservice
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5
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USA
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multichannel customer behavior
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Ahmed, Mohi
Kumar, Anuj
Halperin, Basil
4
Ho, Benjamin
4
List, John A.
4
Lucas, Robert W.
4
Muir, Ian
4
Baker, Thomas L.
2
Batt, Rosemary
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2
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2
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2
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2
Jerath, Kinshuk
2
Knemeyer, A. Michael
2
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2
Luo, Jifeng
2
Netessine, Serguei
2
Telang, Rahul
2
Verma, Rohit
2
Walsh, Gianfranco
2
Ahmed, Zafar U.
1
Alavi, Sascha H.
1
Albinsson, Pia A.
1
Albrecht, Arne Keno
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Albrecht, Karl
1
Alencar Rodrigues, Luiza Cristina
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1
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1
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Anaza, Nwamaka A.
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1
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Faculty & research / Insead : working paper series
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Business strategy review
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Information systems research : ISR
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ECONIS (ZBW)
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An information stock model of customer behavior in multichannel customer support services
Netessine, Serguei
;
Jerath, Kinshuk
;
Kumar, Anuj
-
2014
-
Rev. vers. of 2014/06/TOM
Persistent link: https://www.econbiz.de/10010485731
Saved in:
2
An information stock model of customer behavior in multichannel customer support services
Jerath, Kinshuk
;
Kumar, Anuj
;
Netessine, Serguei
-
2014
-
Rev. vers. of 2012/73/TOM
Persistent link: https://www.econbiz.de/10010387780
Saved in:
3
Does the Web reduce customer service cost? : empirical evidence from a call center
Kumar, Anuj
;
Telang, Rahul
- In:
Information systems research : ISR
23
(
2012
)
3/1/2
,
pp. 721-737
Persistent link: https://www.econbiz.de/10009656043
Saved in:
4
Product customization and customer service costs : an empirical analysis
Kumar, Anuj
;
Telang, Rahul
- In:
Manufacturing & service operations management : M & SOM
13
(
2011
)
3
,
pp. 347-360
Persistent link: https://www.econbiz.de/10009259970
Saved in:
5
The future belongs to us all
Silvester, Marc
;
Ahmed, Mohi
;
Brown, Tom
- In:
Business strategy review
19
(
2008
)
4
,
pp. 12-16
Persistent link: https://www.econbiz.de/10003788086
Saved in:
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