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subject:"United States"
~person:"Gruber, Thorsten"
~subject:"Konsumentenverhalten"
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United States
Konsumentenverhalten
Customer service
6
Kundenservice
6
Customer satisfaction
5
Kundenzufriedenheit
5
Beschwerdemanagement
3
Beziehungsmarketing
3
Complaint management
3
Dienstleistungsqualität
3
Relationship marketing
3
Service quality
3
Consumer behaviour
2
Arbeitsverhalten
1
Arbeitszufriedenheit
1
Comparison
1
Credibility
1
Customer feedback
1
Deutschland
1
Eudaimonic well-being
1
Front-line employee
1
Germany
1
Glaubwürdigkeit
1
Großbritannien
1
Hedonic well-being
1
Job satisfaction
1
Kano theory of attractive quality
1
Lebensqualität
1
Personal banking
1
Positive customer feedback
1
Privatkundengeschäft
1
Quality of life
1
Satisfaction
1
Saudi Arabia
1
Saudi-Arabien
1
Transformative service research
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USA
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United Kingdom
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Gruber, Thorsten
Gustafsson, Anders
8
Miao, Li
7
Kumar, Anuj
6
Mattila, Anna S.
6
Gierl, Heribert
5
Sirianni, Nancy J.
5
Voorhees, Clay M.
5
Baker, Melissa A.
4
Barnes, Donald C.
4
Collier, Joel E.
4
Gelbrich, Katja
4
Halperin, Basil
4
Ho, Benjamin
4
Jerath, Kinshuk
4
List, John A.
4
Lucas, Robert W.
4
McColl-Kennedy, Janet R.
4
Medler-Liraz, Hana
4
Muir, Ian
4
Netessine, Serguei
4
Seger-Guttmann, Tali
4
Walsh, Gianfranco
4
Bambauer, Silke
3
Bolton, Ruth N.
3
Chase, Richard B.
3
Ferraro, Carla
3
Groth, Markus
3
Hellström, Daniel
3
Ho, Ting Hin
3
Huang, Zhuowei
3
Kessler-Thönes, Tino
3
Larivière, Bart
3
Li, Yi
3
Meyer, Tracy
3
Paswan, Audhesh
3
Prentice, Catherine
3
Roschk, Holger
3
Rui, Huaxia
3
Sands, Sean
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The journal of services marketing
2
International journal of services, economics and management
1
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All
ECONIS (ZBW)
3
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When good news is bad news : the negative impact of positive customer feedback on front-line employee well-being
Alkire, Linda
;
Burton, Jamie
;
Gruber, Thorsten
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 599-612
Persistent link: https://www.econbiz.de/10011418374
Saved in:
2
Understanding satisfying service encounters in retail banking : a dyadic perspective
Kania, Nathalie
;
Gruber, Thorsten
- In:
International journal of services, economics and management
5
(
2013
)
3
,
pp. 222-255
Persistent link: https://www.econbiz.de/10010255101
Saved in:
3
Developing a deeper understanding of the attributes of effective customer contact employees in personal complaint-handling encounters
Gruber, Thorsten
;
Szmigin, Isabelle
;
Voss, Roediger
- In:
The journal of services marketing
23
(
2009
)
6
,
pp. 422-435
Persistent link: https://www.econbiz.de/10009525715
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