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subject:"United States"
~type_genre:"Case study"
~type_genre:"Guidebook"
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United States
Dienstleistungssektor
148
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142
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ECONIS (ZBW)
14
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1
Bringing service standards to life
Kwan, Julie
;
Clark, Stephanie
;
Villachica, Steven W.
- In:
Cases on human performance improvement technologies
,
(pp. 154-181)
.
2015
Persistent link: https://www.econbiz.de/10011610824
Saved in:
2
Project-based industries and craft-like production : structure, location and performance
Doeringer, Peter B.
;
Foster, Pacey
;
Manning, Stephan
; …
- In:
Handbook of industry studies and economic geography
,
(pp. 99-151)
.
2013
Persistent link: https://www.econbiz.de/10010391891
Saved in:
3
Institutionalization in the context of institutional pluralism : politics as a generative process
Yu, Kyoung-hee
- In:
Organization studies : an international …
34
(
2013
)
1
,
pp. 105-131
Persistent link: https://www.econbiz.de/10009753330
Saved in:
4
Corporate reputation as strategic competitive advantage of manufacturing and service-based firms : multi-industry case study
Smith, Alan D.
;
Rupp, William T.
;
Motley, Darlene
- In:
International journal of services and operations management
14
(
2013
)
2
,
pp. 131-156
Persistent link: https://www.econbiz.de/10009709489
Saved in:
5
Gauging performance in the service industry
Tyagi, Rajesh
;
Gupta, Praveen
- In:
Journal of business strategy
34
(
2013
)
3
,
pp. 4-15
Persistent link: https://www.econbiz.de/10009761840
Saved in:
6
The customer service solution : managing emotions, trust, and control to win your customer's business
Dasu, Sriram
;
Chase, Richard B.
-
2013
Persistent link: https://www.econbiz.de/10013469204
Saved in:
7
Strategic sustainability and operational efficiency dilemma of data centres
Smith, Alan D.
- In:
International journal of business information systems : …
8
(
2011
)
2
,
pp. 107-130
Persistent link: https://www.econbiz.de/10009303859
Saved in:
8
Organisational learning, knowledge assets and HR practices in professional service firms
Swart, Juani
;
Kinnie, Nicholas
- In:
Human resource management journal
20
(
2010
)
1
,
pp. 64-79
Persistent link: https://www.econbiz.de/10003939427
Saved in:
9
Competitive intelligence in service marketing : a new approach with practical application
Johns, Pamela
;
Van Doren, Doris
- In:
Marketing intelligence & planning
28
(
2010
)
5
,
pp. 551-570
Persistent link: https://www.econbiz.de/10008651754
Saved in:
10
Service innovation : how to go from customer needs to breakthrough services
Bettencourt, Lance A.
-
2010
-
1. ed.
Persistent link: https://www.econbiz.de/10003923424
Saved in:
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