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subject:"Work behaviour"
~isPartOf:"Journal of managerial issues : JMI"
~isPartOf:"Journal of marketing"
~isPartOf:"Journal of service research"
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Work behaviour
Salespeople
58
Verkaufspersonal
58
Selling
21
Verkauf
21
Beziehungsmarketing
18
Relationship marketing
18
B-to-B-Marketing
12
Business-to-business marketing
12
Arbeitsverhalten
8
USA
8
United States
8
Arbeitsleistung
7
Dienstleistungsqualität
7
Job performance
7
Service quality
7
sales management
7
Arbeitszufriedenheit
6
Customer satisfaction
6
Job satisfaction
6
Kundenzufriedenheit
6
Lieferantenmanagement
6
Performance measurement
6
Performance-Messung
6
Supplier relationship management
6
Customer service
5
Kundenservice
5
business-to-business marketing
5
Ambidextrous organization
4
Emotion
4
Führungskräfte
4
Leistungsmotivation
4
Managers
4
Organisationale Ambidextrie
4
Theorie
4
Theory
4
Work motivation
4
frontline employees
4
sales performance
4
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Andzulis, James
1
Bartholomew, Darrell E.
1
Bhattacharya, C. B.
1
Blazevic, Vera
1
Borgh, Michel van der
1
Brown, Barron W.
1
Brown, Tom
1
Fennell, Patrick B.
1
Franke, George R.
1
Fu, Frank Q.
1
Hall, Kristina K. Lindsey
1
Hughes, Douglas E.
1
Inyang, Aniefre Eddie
1
Jasmand, Claudia
1
Jones, Eli
1
Korschun, Daniel
1
Locander, David A.
1
Locander, Jennifer A.
1
Locander, William B.
1
Lorenz, Melanie P.
1
Richards, Keith A.
1
Ruyter, Ko de
1
Schepers, Jeroen J.L.
1
Swain, Scott D.
1
Zablah, Alex R.
1
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Journal of managerial issues : JMI
Journal of marketing
Journal of service research
The journal of personal selling & sales management : JPSSM
16
Industrial marketing management : the international journal for industrial and high-tech firms
13
Journal of business research : JBR
9
Journal of retailing and consumer services
8
Journal of business ethics : JOBE
5
International journal of hospitality management
4
Journal of retailing
4
Journal of service research : JSR
4
Journal of the Academy of Marketing Science
4
The journal of business & industrial marketing
4
Psychology & marketing
3
Boundary spanning elements and the marketing function in organizations : concepts and empirical studies
2
International journal of bank marketing
2
International journal of contemporary hospitality management
2
Journal of business-to-business marketing
2
Journal of marketing theory and practice
2
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
2
Journal of personal selling & sales management
2
Marketing intelligence & planning
2
Service business
2
The international journal of bank marketing : IJBM
2
The international journal of human resource management
2
The service industries journal
2
Tourism management : research, policies, practice
2
Academy of Management journal : AMJ
1
Asia Pacific journal of marketing and logistics
1
Australasian marketing journal
1
Boukis, A., Koritos, C., Daunt, K. L., & Papastathopoulos, A. (2020). Effects of customer incivility on frontline employees and the moderating role of supervisor leadership style. Tourism Management
1
Chinese management studies
1
Diskussionspapiere des Lehrstuhls für Personal und Unternehmensführung
1
ERIM Ph. D. series research in management / Erasmus Institute of Management
1
ESMT Working Paper
1
European journal of management and business economics : EJM&BE
1
European journal of marketing
1
European journal of marketing : EJM
1
European management journal
1
Handbook of research on retailer-consumer relationship development
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ECONIS (ZBW)
8
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1
Not my circus, not my monkeys? : frontline employee perceptions of customer deviant behaviors and service firms' guardianship policies
Fennell, Patrick B.
;
Lorenz, Melanie P.
;
Hall, Kristina …
- In:
Journal of service research
26
(
2023
)
3
,
pp. 422-440
Persistent link: https://www.econbiz.de/10014325997
Saved in:
2
Examining the antecedents and outcomes of salesperson bottom line mentality and Lone Wolf Tendencies
Brown, Barron W.
;
Locander, David A.
;
Locander, Jennifer A.
- In:
Journal of managerial issues : JMI
35
(
2023
)
1
,
pp. 48-72
Persistent link: https://www.econbiz.de/10014248592
Saved in:
3
A meta-analysis of frontline employees' role behavior and the moderating effects of national culture
Schepers, Jeroen J.L.
;
Borgh, Michel van der
- In:
Journal of service research
23
(
2020
)
3
,
pp. 255-280
Persistent link: https://www.econbiz.de/10012265752
Saved in:
4
The buffering effects of salesperson service behaviors on customer loyalty after service failure and recovery
Inyang, Aniefre Eddie
- In:
Journal of managerial issues : JMI
27
(
2015
)
1/4
,
pp. 102-119
Persistent link: https://www.econbiz.de/10011430594
Saved in:
5
Corporate social responsibility, customer orientation, and the job performance of frontline employees
Korschun, Daniel
;
Bhattacharya, C. B.
;
Swain, Scott D.
- In:
Journal of marketing
78
(
2014
)
3
,
pp. 20-37
Persistent link: https://www.econbiz.de/10010360452
Saved in:
6
How and when does customer orientation influence frontline employee job outcomes? : a meta-analytic evaluation
Zablah, Alex R.
;
Franke, George R.
;
Brown, Tom
; …
- In:
Journal of marketing
76
(
2012
)
3
,
pp. 21-40
Persistent link: https://www.econbiz.de/10009778042
Saved in:
7
Generating sales while providing service : a study of customer service representatives' ambidextrous behavior
Jasmand, Claudia
;
Blazevic, Vera
;
Ruyter, Ko de
- In:
Journal of marketing
76
(
2012
)
1
,
pp. 20-37
Persistent link: https://www.econbiz.de/10009729595
Saved in:
8
Motivating salespeople to sell new products : the relative influence of attitudes, subjective norms, and self-efficacy
Fu, Frank Q.
;
Richards, Keith A.
;
Hughes, Douglas E.
; …
- In:
Journal of marketing
74
(
2010
)
6
,
pp. 61-76
Persistent link: https://www.econbiz.de/10008702743
Saved in:
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