Kumar, Rakesh; Jain, Narendra Kumar; Som, Bhupernder Kumar - In: Operations Research and Decisions 3 (2014), pp. 45-58
Customer impatience has become a threat to the business world. Firms employ various customer retention strategies to retain their impatient (or reneged) customers. Customer retention mechanisms may help to retain some or all impatient customers. Further, due to unsatisfactory service, customers...