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type:"article"
~isPartOf:"International journal of services, economics and management"
~subject:"Service quality"
~subject:"Supplier evaluation"
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Service quality
Supplier evaluation
Fuzzy sets
8
Fuzzy-Set-Theorie
8
AHP approach
4
AHP-Verfahren
4
Customer satisfaction
4
Dienstleistungsqualität
4
Kundenzufriedenheit
4
Customer service
2
Kundenservice
2
Quality management
2
Qualitätsmanagement
2
Tourism
2
Tourismus
2
customer satisfaction
2
service quality
2
Airport
1
Balanced Scorecard
1
Balanced scorecard
1
Bank
1
Bankgeschäft
1
Banking services
1
Beschwerdemanagement
1
Betriebliche Wertschöpfung
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Bewertung
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China
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Complaint management
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Demand
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E-commerce
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EBSs
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Electronic Banking
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Electronic Commerce
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Electronic banking
1
Evaluation
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FANP
1
Factor analysis
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Faktorenanalyse
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Financial services
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Finanzdienstleistung
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4
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Attari, Mahdi Yousefi Nejad
1
Bidokhti, Bahare Sabzevari
1
Farshianabbasi, Kimia
1
Golrizgashti, Seyedehfatemeh
1
Hejaz, Amir Razavi
1
Javaheri, Ali
1
Jouzdani, Javid
1
Kazemi, Abolfazl
1
Khorasani, Mojgan
1
Maaroufi, Niloufar
1
Saghih, Amir Mohammad Fakoor
1
Shirouyehzad, Hadi
1
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International journal of services, economics and management
International journal of production research
28
International journal of production economics
23
International journal of logistics systems and management
15
International journal of services and operations management
13
Benchmarking : an international journal ; BIJ
11
International journal of procurement management
9
International journal of productivity and quality management : IJPQM
9
European journal of operational research : EJOR
8
Journal of air transport management
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
Total quality management & business excellence
7
International journal of business performance and supply chain modelling : IJBPSCM
6
Computers & operations research : and their applications to problems of world concern ; an international journal
5
Economic research
5
International journal of integrated supply management : IJISM
5
International journal of logistics systems and management : IJLSM
5
Journal of business research : JBR
5
Journal of industrial engineering international
5
The service industries journal
5
Fuzzy optimization and decision making : a journal of modeling and computation under uncertainty
4
International journal of logistics : research and applications
4
Journal of industrial engineering and management : JIEM
4
Journal of purchasing and supply management
4
Operational research : an international journal
4
RAIRO / Operations research
4
Socio-economic planning sciences : the international journal of public sector decision-making
4
Decision analytics journal
3
Fuzzy economic review : the review of the International Association for Fuzzy-Set Management and Economy
3
International journal of applied management science
3
International journal of business performance and supply chain modelling
3
Journal of business economics and management
3
Journal of the Operational Research Society : OR
3
Benchmarking : an international journal
2
IEEE transactions on engineering management : EM
2
Industrial marketing management : the international journal for industrial and high-tech firms
2
International journal of applied management science : IJAMS
2
International journal of enterprise network management
2
International journal of intelligent enterprise
2
International journal of management & enterprise development : IJMED
2
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1
Requirements analysis of customer service recovery system in hospitality industry using fuzzy DEMATEL and ANP
Saghih, Amir Mohammad Fakoor
;
Bidokhti, Bahare Sabzevari
- In:
International journal of services, economics and management
14
(
2023
)
1
,
pp. 108-132
Persistent link: https://www.econbiz.de/10014311183
Saved in:
2
Assessing after-sales services quality : integrated SERVQUAL and fuzzy Kano's model
Golrizgashti, Seyedehfatemeh
;
Hejaz, Amir Razavi
; …
- In:
International journal of services, economics and management
11
(
2020
)
2
,
pp. 137-166
Persistent link: https://www.econbiz.de/10012285568
Saved in:
3
Identification, ranking and clustering of electronic banking services based on customer satisfaction : case study in bank industry
Jouzdani, Javid
;
Shirouyehzad, Hadi
;
Maaroufi, Niloufar
; …
- In:
International journal of services, economics and management
11
(
2020
)
2
,
pp. 167-190
Persistent link: https://www.econbiz.de/10012285571
Saved in:
4
Evaluating service quality of airports with integrating TOPSIS and VIKOR under fuzzy environment
Kazemi, Abolfazl
;
Attari, Mahdi Yousefi Nejad
; …
- In:
International journal of services, economics and management
7
(
2015/2016
)
2/4
,
pp. 154-166
Persistent link: https://www.econbiz.de/10011688142
Saved in:
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