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type:"article"
~person:"Astrini, Nidya Judhi"
~subject:"Gesundheitsversorgung"
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Gesundheitsversorgung
Dienstleistungsqualität
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Service quality
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Health care
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Consumer behaviour
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Customer satisfaction
2
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Health care system
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Healthcare service
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Indonesien
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Dienstleistungssektor
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Healthcare service sector
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Hospital
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ISO 9001
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Index
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Patienten
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Astrini, Nidya Judhi
Antony, Jiju
7
Cudney, Elizabeth A.
6
McColl-Kennedy, Janet R.
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McFadden, Kathleen L.
6
Palumbo, Rocco
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Chakraborty, Subhajit
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Le Nguyen Hau
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Osei-Frimpong, Kofi
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Siciliani, Luigi
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Brekke, Kurt R.
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Gowen, Charles, III.
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Gravelle, Hugh
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Johnson, Dana M.
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Leggat, Sandra G.
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Mody, Makarand Amrish
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Pham Ngoc Thuy
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Qin, Hong
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Sik, Sumaedi
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Straume, Odd Rune
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Suess, Courtney
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Werner, Rachel M.
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Andritsos, Dimitrios A.
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Avdic, Daniel
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Bakti, I Gede Mahatma Yuda
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Boakye, Kwabena G.
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Chan, Carri W.
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Denis, Jean-Louis
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Engström, Jon
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Etemad-Sajadi, Reza
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International journal of quality and service sciences
2
The international journal of productivity and performance management : IJPPM
1
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ECONIS (ZBW)
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Indonesian public healthcare service institution's patient satisfaction barometer (IPHSI-PSB) : a new public healthcare patient satisfaction index
Sik, Sumaedi
;
Bakti, I Gede Mahatma Yuda
;
Rakhmawati, Tri
; …
- In:
The international journal of productivity and …
65
(
2016
)
1
,
pp. 25-41
Persistent link: https://www.econbiz.de/10011432007
Saved in:
2
Investigating patient loyalty : an integrated framework for trust, subjective norm, image, and perceived risk (a case study in Depok, Indonesia)
Yarmen, Medi
;
Sik, Sumaedi
;
Bakti, I Gede Mahatma Yuda
; …
- In:
International journal of quality and service sciences
8
(
2016
)
2
,
pp. 179-196
Persistent link: https://www.econbiz.de/10011587081
Saved in:
3
ISO 9001 in health service sector : a review and future research proposal
Rakhmawati, Tri
;
Sik, Sumaedi
;
Astrini, Nidya Judhi
- In:
International journal of quality and service sciences
6
(
2014
)
1
,
pp. 17-29
Persistent link: https://www.econbiz.de/10010351500
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