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type:"article"
~person:"Edvardsson, Bo"
~person:"Siciliani, Luigi"
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Search: subject_exact:"Servicequalität"
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Dienstleistungsqualität
44
Service quality
44
Hospital
12
Krankenhaus
12
Customer satisfaction
10
Kundenzufriedenheit
10
Beziehungsmarketing
8
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Product quality
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Theorie
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44
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Edvardsson, Bo
Siciliani, Luigi
Han, Heesup
42
Mattila, Anna S.
39
Prybutok, Victor R.
38
Prentice, Catherine
32
McColl-Kennedy, Janet R.
27
Bruhn, Manfred
26
Shahin, Arash
26
Hanushek, Eric Alan
22
Sharma, Piyush
21
Sparks, Beverley
21
Knechel, W. Robert
19
Balaji, M. S.
18
Wong, IpKin Anthony
18
Jang, Soocheong
17
Marimon, Frederic
17
Witell, Lars
17
Zhang, Min
17
Gil Saura, Irene
16
Gong, Taeshik
16
Gustafsson, Anders
16
Hyun, Sunghyup Sean
16
Klaus, Philipp
16
Wirtz, Jochen
16
Rivkin, Steven G.
15
Söderlund, Magnus
15
Gravelle, Hugh
14
Guchait, Priyanko
14
Ladhari, Riadh
14
Line, Nathaniel D.
14
McFadden, Kathleen L.
14
Patterson, Paul G.
14
Qu, Hailin
14
Quick, Reiner
14
Benkenstein, Martin
13
Berry, Leonard L.
13
Bilgihan, Anil
13
Grégoire, Yany
13
Gursoy, Dogan
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Journal of health economics
7
Journal of service management
6
Journal of economic behavior & organization : JEBO
4
International journal of quality and service sciences
3
Managing service quality : MSQ ; an international journal
3
Regional science & urban economics
3
The Scandinavian journal of economics
3
The journal of services marketing
2
Journal of business research : JBR
1
Journal of institutional and theoretical economics : JITE
1
Journal of retailing and consumer services
1
Journal of service research
1
Marketing letters : a journal of research in marketing
1
Rivista di politica economica
1
Scandinavian journal of management
1
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
1
Service quality and management
1
The Canadian journal of economics
1
The European journal of health economics
1
The service industries journal
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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ECONIS (ZBW)
44
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1
Competition, quality and integrated health care
Brekke, Kurt R.
;
Siciliani, Luigi
;
Straume, Odd Rune
- In:
Journal of health economics
95
(
2024
),
pp. 1-22
Persistent link: https://www.econbiz.de/10014549783
Saved in:
2
The association between bed occupancy rates and hospital quality in the English National Health Service
Bosque-Mercader, Laia
;
Siciliani, Luigi
- In:
The European journal of health economics
24
(
2023
)
2
,
pp. 209-236
Persistent link: https://www.econbiz.de/10014327969
Saved in:
3
Money for nothing : the impact of compensation on customers' bad-mouthing in service recovery encounters
Arsenovic, Jasenko
;
Edvardsson, Bo
;
Otterbring, Tobias
; …
- In:
Marketing letters : a journal of research in marketing
34
(
2023
)
1
,
pp. 69-82
Persistent link: https://www.econbiz.de/10014265992
Saved in:
4
Service ecosystem design : propositions, process model, and future research agenda
Vink, Josina
;
Koskela-Huotari, Kaisa
;
Tronvoll, Bård
; …
- In:
Journal of service research
24
(
2021
)
2
,
pp. 168-186
Persistent link: https://www.econbiz.de/10012522519
Saved in:
5
Learning from the pioneering founders of the service research field
Bowen, David E.
;
Fisk, Raymond P.
;
Bateson, John E. G.
; …
- In:
Journal of service management
34
(
2023
)
4
,
pp. 605-630
Persistent link: https://www.econbiz.de/10014338196
Saved in:
6
Investment and quality competition in healthcare markets
Ghandour, Ziad
;
Siciliani, Luigi
;
Straume, Odd Rune
- In:
Journal of health economics
82
(
2022
),
pp. 1-20
Persistent link: https://www.econbiz.de/10013350387
Saved in:
7
Hospital competition in a national health service : evidence from a patient choice reform
Brekke, Kurt R.
;
Canta, Chiara
;
Siciliani, Luigi
; …
- In:
Journal of health economics
79
(
2021
),
pp. 1-23
Persistent link: https://www.econbiz.de/10013191490
Saved in:
8
Justice (is not the same) for all : the role of relationship activity for post-recovery outcomes
Arsenovic, Jasenko
;
De Keyser, Arne
;
Edvardsson, Bo
; …
- In:
Journal of business research : JBR
134
(
2021
),
pp. 342-351
Persistent link: https://www.econbiz.de/10012643777
Saved in:
9
Do public and private hospitals differ in quality? : evidence from Italy
Moscone, Francesco
;
Siciliani, Luigi
;
Tosetti, Elisa
; …
- In:
Regional science & urban economics
83
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012521101
Saved in:
10
The effect of hospital ownership on quality of care : evidence from England
Moscelli, Giuseppe
;
Gravelle, Hugh
;
Siciliani, Luigi
; …
- In:
Journal of economic behavior & organization : JEBO
153
(
2018
),
pp. 322-344
Persistent link: https://www.econbiz.de/10011986774
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