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type:"article"
~subject:"Creativity"
~subject:"Dienstleistungsberufe"
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Human performance
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Journal of consumer research : JCR ; an interdisciplinary bimonthly
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Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
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Journal of service management
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ECONIS (ZBW)
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1
Effects of perceived employee emotional competence on customer satisfaction and loyalty : the mediating role of rapport
Delcourt, Cécile
;
Gremler, Dwayne D.
;
Riel, Allard C. …
- In:
Journal of service management
24
(
2013
)
1
,
pp. 5-24
Persistent link: https://www.econbiz.de/10009728608
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2
How marketplace performances produce interdependent status games and contested forms of symbolic capital
Üstüner, Tuba
;
Thompson, Craig J.
- In:
Journal of consumer research : JCR ; an …
38
(
2011/12
)
5
,
pp. 796-814
Persistent link: https://www.econbiz.de/10009501093
Saved in:
3
Trust in supervisors and trust in customers : their independent, relative, and joint effects on employee performance and creativity
Madjar, Nora
;
Ortiz-Walters, Rowena
- In:
Human performance
22
(
2009
)
2
,
pp. 128-142
Persistent link: https://www.econbiz.de/10003858216
Saved in:
4
Customers as contributors and reliable evaluators of creativity in the service industry
Madjar, Nora
;
Ortiz-Walters, Rowena
- In:
Journal of organizational behavior : OB ; the internat. …
29
(
2008
)
7
,
pp. 949-966
Persistent link: https://www.econbiz.de/10003774839
Saved in:
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