//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
type:"article"
~type_genre:"Article in journal"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Servicequalität"
Narrow search
Delete all filters
| 2 applied filters
Year of publication
From:
To:
Subject
All
Dienstleistungsqualität
13,548
Service quality
13,548
Customer satisfaction
5,155
Kundenzufriedenheit
5,155
Consumer behaviour
3,595
Konsumentenverhalten
3,595
Beziehungsmarketing
3,061
Relationship marketing
3,061
Quality management
1,712
Qualitätsmanagement
1,711
Financial audit
1,625
Wirtschaftsprüfung
1,625
Hospital
1,159
Krankenhaus
1,159
Health care
951
Gesundheitsversorgung
945
Customer service
906
Kundenservice
906
United States
885
USA
884
Dienstleistungssektor
796
Service industry
796
Product quality
787
Produktqualität
787
service quality
771
Gesundheitswesen
758
Health care system
758
Beschwerdemanagement
701
Complaint management
701
Hotel industry
675
Hotellerie
675
Online retailing
584
Online-Handel
584
E-commerce
571
Electronic Commerce
570
Emotion
493
customer satisfaction
474
Gastronomie
457
Restaurant industry
457
India
447
more ...
less ...
Online availability
All
Undetermined
6,474
Free
1,208
Type of publication
All
Article
Book / Working Paper
72
Type of publication (narrower categories)
All
Article in journal
Aufsatz in Zeitschrift
13,550
Aufsatz im Buch
1,053
Book section
1,053
Conference paper
132
Konferenzbeitrag
132
Case study
123
Fallstudie
123
Reprint
15
Systematic review
8
Übersichtsarbeit
8
Collection of articles of several authors
6
Sammelwerk
6
Interview
5
Rezension
5
Book review
4
Mehrbändiges Werk
4
Multi-volume publication
4
Bibliografie enthalten
1
Bibliography included
1
Market information
1
Marktinformation
1
more ...
less ...
Language
All
English
13,352
German
171
French
10
Italian
7
Finnish
3
Swedish
3
Czech
1
Danish
1
Dutch
1
Spanish
1
more ...
less ...
Author
All
Han, Heesup
42
Mattila, Anna S.
38
Prybutok, Victor R.
37
Prentice, Catherine
32
McColl-Kennedy, Janet R.
26
Shahin, Arash
26
Edvardsson, Bo
21
Siciliani, Luigi
20
Knechel, W. Robert
19
Sharma, Piyush
19
Balaji, M. S.
18
Hanushek, Eric Alan
17
Jang, Soocheong
17
Marimon, Frederic
17
Witell, Lars
17
Gong, Taeshik
16
Hyun, Sunghyup Sean
16
Klaus, Philipp
16
Wong, IpKin Anthony
16
Zhang, Min
16
Gil Saura, Irene
15
Gustafsson, Anders
15
Gravelle, Hugh
14
Guchait, Priyanko
14
Ladhari, Riadh
14
Line, Nathaniel D.
14
Patterson, Paul G.
14
Qu, Hailin
14
Bilgihan, Anil
13
Grégoire, Yany
13
Gursoy, Dogan
13
Karatepe, Osman M.
13
Kim, Woo Gon
13
McFadden, Kathleen L.
13
O'Cass, Aron
13
Park, Jungkun
13
Quach, Sara
13
Raman, Krishnamurthy K.
13
So, Kevin Kam Fung
13
Sreejesh, S.
13
more ...
less ...
Published in...
All
International journal of hospitality management
401
Journal of retailing and consumer services
330
The service industries journal
284
Journal of business research : JBR
239
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
216
The journal of services marketing
209
Auditing : a journal of practice & theory
172
International journal of contemporary hospitality management
161
Services marketing quarterly
140
Journal of hospitality marketing & management
136
Journal of air transport management
135
The TQM journal : the international review of organizational improvement
122
Journal of travel and tourism marketing
121
Tourism management : research, policies, practice
115
International journal of quality & reliability management
112
International journal of quality and service sciences
109
Service business
107
International journal of productivity and quality management : IJPQM
104
Cogent business & management
103
Journal of service research : JSR
103
International journal of services and operations management
102
Health care management review : HCM review
101
The accounting review : a publication of the American Accounting Association
94
Journal of service management
91
Total quality management & business excellence
90
Quality management journal : QMJ
86
Economics of education review
79
Managing service quality : MSQ ; an international journal
75
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
74
Journal of health economics
73
International journal of services, economics and management
71
International journal of auditing : IJA
66
Managerial auditing journal
66
Asia Pacific journal of marketing and logistics
62
Management science : journal of the Institute for Operations Research and the Management Sciences
62
The international journal of bank marketing : IJBM
58
Industrial marketing management : the international journal for industrial and high-tech firms
57
Accounting horizons : a quarterly publication of the American Accounting Association
55
Journal of health organization and management
55
Journal of Asian finance, economics and business : JAFEB
54
more ...
less ...
Source
All
ECONIS (ZBW)
13,550
Showing
1
-
10
of
13,550
Sort
Relevance
Date (newest first)
Date (oldest first)
1
PCAOB inspection deficiencies and audit fees
Alam, Pervaiz
;
Cheng, Yang
;
Rickett, Laura K.
;
Skomra, …
- In:
The journal of corporate accounting & finance
35
(
2024
)
1
,
pp. 228-249
Persistent link: https://www.econbiz.de/10014472314
Saved in:
2
Audit quality and debt restructuring : evidence from Italy
Magri, Carlotta
;
Marchini, Pier Luigi
- In:
Managerial auditing journal
39
(
2024
)
1
,
pp. 50-70
Persistent link: https://www.econbiz.de/10014473320
Saved in:
3
Cross-country data on skills and the quality of schooling : a selective survey
Fuente, Ángel de la
;
Doménech, Rafael
- In:
Journal of economic surveys
38
(
2024
)
1
,
pp. 3-26
Persistent link: https://www.econbiz.de/10014474342
Saved in:
4
Patient preferences, referral process, and access to specialized care : is patient choice constrained?
Huguet, Marius
;
Joutard, Xavier
;
Perrier, Lionel
- In:
Applied economics
56
(
2024
)
8
,
pp. 978-996
Persistent link: https://www.econbiz.de/10014446256
Saved in:
5
Management practices and quality of care : evidence from the private health care sector in Tanzania
Powell-Jackson, Tim
;
King, Jessica J. C.
;
Makungu, Christina
- In:
The economic journal : the journal of the Royal …
134
(
2024
)
657
,
pp. 436-456
Persistent link: https://www.econbiz.de/10014446364
Saved in:
6
How responsive should a firm be to customers' expectations?
Fruchter, Gila E.
;
Wiszniewska-Matyszkiel, Agnieszka
- In:
European journal of operational research : EJOR
314
(
2024
)
1
,
pp. 323-339
Persistent link: https://www.econbiz.de/10014456862
Saved in:
7
Dual perspective on the role of xenophobia in service sabotage
Kadić-Maglajlić, Selma
;
Lages, Cristiana R.
;
Temerak, …
- In:
Tourism management : research, policies, practice
101
(
2024
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014457718
Saved in:
8
To tip or not to tip? : explaining tipping behavior in restaurants with service-inclusive pricing
Fernandez, Sébastien
;
Gössling, Stefan
;
Martin-Rios, …
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014457830
Saved in:
9
Remote auditing and its impacts on auditors' work and work-life balance : auditors' perceptions and implications
Lorentzon, Johan Ingemar
;
Fotoh, Lazarus Elad
;
Mugwira, …
- In:
Accounting research journal
37
(
2024
)
1
,
pp. 1-18
Persistent link: https://www.econbiz.de/10014491694
Saved in:
10
Is traffic police SERVQUAL assessment different among drivers in terms of experience? : case study of the Philippines and South Africa
De Jager, Johan W.
;
Ayikwa, Lutete C.
;
Steenkamp, Pieter
-
2024
Persistent link: https://www.econbiz.de/10014491910
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->