//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
type_genre:"Accompanied by computer file"
~subject:"E-mail"
~type_genre:"Conference paper"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Complaint management"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
E-mail
Beschwerdemanagement
7
Complaint management
7
Beziehungsmarketing
5
Relationship marketing
5
Consumer behaviour
3
Customer satisfaction
3
Konsumentenverhalten
3
Kundenzufriedenheit
3
Customer service
2
Kundenservice
2
Quality management
2
Qualitätsmanagement
2
AHP approach
1
AHP-Verfahren
1
Apriori algorithm
1
Attribution theory
1
Betriebliche Kreislaufwirtschaft
1
Business process management
1
Complaint
1
Controlling
1
Cost management
1
Customer complaint
1
Deutschland
1
Dienstleistungsqualität
1
Distribution channel
1
E-Mail
1
Electronic Banking
1
Electronic banking
1
Email channel
1
Ethiopia
1
Gerechtigkeit
1
Germany
1
ISO 9001
1
Justice
1
Knowledge management
1
Knowledge transfer
1
Kostenmanagement
1
Learning organization
1
Lernende Organisation
1
more ...
less ...
Online availability
All
Undetermined
1
Type of publication
All
Article
1
Type of publication (narrower categories)
All
Accompanied by computer file
Conference paper
Article in journal
3
Aufsatz in Zeitschrift
3
Aufsatz im Buch
2
Book section
2
Arbeitspapier
1
Graue Literatur
1
Konferenzbeitrag
1
Non-commercial literature
1
Working Paper
1
more ...
less ...
Language
All
English
1
Author
All
Tahali, Sara
1
Yildiz, Hélène
1
Published in...
All
Brand, Label, and Product Intelligence : Second International Conference, COBLI 2021
1
Source
All
ECONIS (ZBW)
1
Showing
1
-
1
of
1
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
How fair is the handling of the claimant customer? : a comparison between the e-mail and telephone channels
Tahali, Sara
;
Yildiz, Hélène
- In:
Brand, Label, and Product Intelligence : Second …
,
(pp. 129-141)
.
2022
Persistent link: https://www.econbiz.de/10013338063
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->