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type_genre:"Article in journal"
~isPartOf:"Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS"
~subject:"Business services"
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Business services
Customer satisfaction
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Dienstleistung
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Dienstleistungsqualität
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Internal services
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commitment to extra-role customer service
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internal service empathy
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Baek, Jihyun
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Choi, Sunmee
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Kang, Hayoung
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Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
Controlling : Zeitschrift für erfolgsorientierte Unternehmenssteuerung
4
Personalführung : das DGFP Magazin für das Personalmanagement
4
Zeitschrift der Unternehmensberatung : ZUb
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Strategic outsourcing : an International journal
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Bilanz + Buchhaltung : die Zeitschrift für Rechnungswesen und Steuern
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Controller Magazin : Praxiswissen zur Unternehmenssteuerung : Mitgliederzeitschrift des Internationalen Controller Vereins und der RMA Risk Management Association & Rating Association e.V.
2
Journal of corporate treasury management : the official publication of the Finance and Treasury Association
2
Zeitschrift für Management : ZfM
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Bilanzbuchhalter und Controller : BC ; Fachzeitschrift für Führungskräfte im Finanz- und Rechnungswesen und Controlling ; Organ des Bundesverbandes der Bilanzbuchhalter und Controller e.V., BVBB
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Das Wirtschaftsstudium : wisu ; Zeitschrift für Ausbildung, Prüfung, Berufseinstieg und Fortbildung
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Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
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Electronic markets : the international journal on networked business
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Entrepreneurial business and economics review : EBER
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European management journal
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European research studies
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Frontiers of business research in China : selected publications from Chinese universities
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Global journal of business research : GJBR
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HMD : Praxis der Wirtschaftsinformatik
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Human resource management review
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IEEE transactions on engineering management : EM
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IM : die Fachzeitschrift für Information, Management und Consulting
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ITK-Kompendium ... : Expertenwissen, Trends und Lösungen in der Informations- und Kommunikationstechnologie
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Industrial marketing management : the international journal for industrial and high-tech firms
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International journal of business and globalisation : IJBG
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International journal of business information systems : IJBIS
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International journal of economic sciences : IJoES
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International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
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International journal of integrated supply management : IJISM
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International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
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International journal of quality and service sciences
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Customer contact employees' commitment to extra-role customer service : the effect of internal service quality perception
Choi, Sunmee
;
Baek, Jihyun
;
Kang, Hayoung
- In:
Journal of global scholars of marketing science : …
23
(
2013
)
2
,
pp. 144-158
Persistent link: https://www.econbiz.de/10010406149
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