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type_genre:"Article in journal"
~isPartOf:"Journal of retailing and consumer services"
~subject:"Customer commitment"
~type_genre:"Glossar enthalten"
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Search: subject_exact:"Telekommunikationssektor"
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Customer commitment
Customer satisfaction
8
Kundenzufriedenheit
8
Telecommunications industry
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Telekommunikationssektor
8
Consumer behaviour
7
Konsumentenverhalten
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Beziehungsmarketing
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Dienstleistungsqualität
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Relationship marketing
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Service quality
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Mobile communications
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Mobile phone
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Mobilkommunikation
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Mobiltelefon
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Attitudinal loyalty
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Customer loyalty
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Digitale Dienste
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Internet
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Internet service provider (ISP)
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Telecommunications
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Telekommunikation
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Age groups
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Behavioural intentions
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Beschwerdemanagement
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Complaint management
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Customer retention
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Dienstleistungssektor
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Distributive justice
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Ethiopia
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Gender
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Izogo, Ernest Emeka
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Lobo, Antonio
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Journal of retailing and consumer services
International journal of quality & reliability management
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The TQM journal : the international review of organizational improvement
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1
Determinants of attitudinal loyalty in Nigerian telecom service sector : does commitment play a mediating role?
Izogo, Ernest Emeka
- In:
Journal of retailing and consumer services
23
(
2015
),
pp. 107-117
Persistent link: https://www.econbiz.de/10010503921
Saved in:
2
The development of service quality dimensions for internet service providers : retaining customers of different usage patterns
Thaichon, Paramaporn
;
Lobo, Antonio
;
Prentice, Catherine
; …
- In:
Journal of retailing and consumer services
21
(
2014
)
6
,
pp. 1047-1058
Persistent link: https://www.econbiz.de/10010437660
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