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type_genre:"Article in journal"
~person:"Baek, Jihyun"
~subject:"IT-Dienstleister"
~subject:"Interne Dienstleistung"
~subject:"Organisatorischer Wandel"
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IT-Dienstleister
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Customer satisfaction
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Baek, Jihyun
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Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
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Customer contact employees' commitment to extra-role customer service : the effect of internal service quality perception
Choi, Sunmee
;
Baek, Jihyun
;
Kang, Hayoung
- In:
Journal of global scholars of marketing science : …
23
(
2013
)
2
,
pp. 144-158
Persistent link: https://www.econbiz.de/10010406149
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