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type_genre:"Article in journal"
~person:"Brach, Simon"
~person:"Grossman, Mindy"
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What the eye does not see, the mind cannot reject : can call center location explain differences in customer evaluations?
Walsh, Gianfranco
;
Gouthier, Matthias
;
Gremler, Dwayne D.
; …
- In:
International business review : the official journal of …
21
(
2012
)
5
,
pp. 957-967
Persistent link: https://www.econbiz.de/10009578726
Saved in:
2
Vom Billigsender zur TV-Boutique
Grossman, Mindy
- In:
Harvard-Business-Manager : das Wissen der Besten
34
(
2012
)
2
,
pp. 94-98
Persistent link: https://www.econbiz.de/10009426563
Saved in:
3
HSN's CEO on fixing the shopping network's culture
Grossman, Mindy
- In:
Harvard business review : HBR
89
(
2011
)
12
,
pp. 43-46
Persistent link: https://www.econbiz.de/10009407962
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