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type_genre:"Article in journal"
~person:"Ceynowa, Klaus"
~person:"Drogalas, George"
~type_genre:"Case study"
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Academic library
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Balanced Scorecard
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Ceynowa, Klaus
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Controlling : Zeitschrift für erfolgsorientierte Unternehmenssteuerung
1
International journal of decision sciences, risk and management
1
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ECONIS (ZBW)
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Investigating customer satisfaction and service quality in academic libraries : the case of Technological Educational Institute of Central Macedonia
Dimitriadis, Sotirios G.
;
Vrana, Vasiliki
;
Dimitriou, …
- In:
International journal of decision sciences, risk and …
5
(
2013
)
2
,
pp. 161-179
Persistent link: https://www.econbiz.de/10010487335
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2
Management universitärer Informationsdienste mit der balanced scorecard : ein Projekt der Deutschen Forschungsgemeinschaft
Ceynowa, Klaus
;
Coners, André
;
Grob, Heinz Lothar
- In:
Controlling : Zeitschrift für erfolgsorientierte …
15
(
2003
)
9
,
pp. 475-480
Persistent link: https://www.econbiz.de/10001798157
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