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type_genre:"Article in journal"
~person:"Izogo, Ernest Emeka"
~subject:"Beziehungsmarketing"
~type_genre:"Business report"
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Beziehungsmarketing
Consumer behaviour
4
Customer satisfaction
4
Dienstleistungsqualität
4
Konsumentenverhalten
4
Kundenzufriedenheit
4
Nigeria
4
Relationship marketing
4
Service quality
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Telecommunications
4
Telecommunications industry
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Telekommunikation
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Telekommunikationssektor
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Customer commitment
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Dienstleistungssektor
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Service industry
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Service reliability
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Affective commitment
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Continuance commitment
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Customer loyalty
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Customer switching
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Services
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Telecom service
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customer satisfaction
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telecommunication Industry
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Article in journal
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Izogo, Ernest Emeka
Quach, Sara
3
Thaichon, Paramaporn
3
Akroush, Mamoun N.
2
Becker, Jan U.
2
Diwan, Saloni Pawan
2
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Negi, Rakshit
2
Rahul, T.
2
Rajendran, G.
2
Saroha, Rituraj
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2
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1
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African journal of business and economic research : AJBER
1
International journal of quality & reliability management
1
Journal of retailing and consumer services
1
The TQM journal : the international review of organizational improvement
1
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ECONIS (ZBW)
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Customer loyalty in telecom service sector : the role of service quality and customer commitment
Izogo, Ernest Emeka
- In:
The TQM journal : the international review of …
29
(
2017
)
1
,
pp. 19-36
Persistent link: https://www.econbiz.de/10011648817
Saved in:
2
Antecedents of attitudinal loyalty in a telecom service sector : the Nigerian case
Izogo, Ernest Emeka
- In:
International journal of quality & reliability management
33
(
2016
)
6
,
pp. 747-768
Persistent link: https://www.econbiz.de/10011591125
Saved in:
3
Determinants of attitudinal loyalty in Nigerian telecom service sector : does commitment play a mediating role?
Izogo, Ernest Emeka
- In:
Journal of retailing and consumer services
23
(
2015
),
pp. 107-117
Persistent link: https://www.econbiz.de/10010503921
Saved in:
4
An empirical assessment of customer switching behavior in the Nigerian telecom industry
Izogo, Ernest Emeka
- In:
African journal of business and economic research : AJBER
8
(
2013
)
1
,
pp. 61-82
Persistent link: https://www.econbiz.de/10009783121
Saved in:
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