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type_genre:"Article in journal"
~subject:"Großbritannien"
~subject:"Quality management"
~type_genre:"Fallstudie"
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1
Does inter-municipal collaboration improve public service resilience? : evidence from local authorities in England
Elston, Thomas
;
Bel, Germà
- In:
Public management review
25
(
2023
)
4
,
pp. 734-761
Persistent link: https://www.econbiz.de/10014321126
Saved in:
2
Implementing shared services in the UK central government : a five-year progress report using longitudinal bureaumetrics
Elston, Thomas
- In:
OECD journal on budgeting
21
(
2021
)
2
,
pp. 2-21
Persistent link: https://www.econbiz.de/10012802144
Saved in:
3
Quality management of financial shared service center in the digitalization context : a case study of HX Financial Shared Services Center
Liu, Junyong
;
Liu, Minghui
;
Sun, Ruiqi
- In:
Frontiers of business research in China : selected …
16
(
2022
)
2
,
pp. 207-224
Persistent link: https://www.econbiz.de/10014302814
Saved in:
4
Managing internal service quality in hotels : determinants and implications
Wu, Xiaoyi
;
Wang, Jie
;
Ling, Qian
- In:
Tourism management : research, policies, practice
86
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012595653
Saved in:
5
Shared services centres in the public and private sectors : the case study of the United Kingdom
Gawłowski, Robert
;
Modrzyński, Paweł
- In:
Journal of corporate responsibility and leadership : JCR&L
4
(
2017
)
2
,
pp. 25-42
Persistent link: https://www.econbiz.de/10011927370
Saved in:
6
Multi-stakeholders' assessment of bike sharing service quality based on DEMATEL-VIKOR method
Ma, Fei
;
Shi, Wenjing
;
Yuen, Kum Fai
;
Sun, Qipeng
;
Guo, …
- In:
International journal of logistics : research and …
22
(
2019
)
5
,
pp. 449-472
Persistent link: https://www.econbiz.de/10012203866
Saved in:
7
Measuring internal service quality in business schools
Joshi, Pradeep
;
Chadha, Suresh Kumar
- In:
International journal of services and standards
11
(
2016
)
4
,
pp. 357-379
Persistent link: https://www.econbiz.de/10011687362
Saved in:
8
Transforming the HR function through outsourced shared services : insights from the public sector
McCracken, Martin
;
MeIvor, Ronan
- In:
The international journal of human resource management
24
(
2013
)
8
,
pp. 1685-1707
Persistent link: https://www.econbiz.de/10009734963
Saved in:
9
Building sustainable internal capacity for quality within a healthcare environment
Schattenkirk, Dale
- In:
The TQM journal : the international review of …
24
(
2012
)
4
,
pp. 374-382
Persistent link: https://www.econbiz.de/10009572763
Saved in:
10
Creating outsourced shared services arrangements : lessons from the public sector
McIvor, Ronan
;
McCracken, Martin
;
McHugh, Marie
- In:
European management journal
29
(
2011
)
6
,
pp. 448-461
Persistent link: https://www.econbiz.de/10009487591
Saved in:
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