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type_genre:"Aufsatz im Buch"
~isPartOf:"Interdisciplinary management research XVI ; 1"
~language:"eng"
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Hotel industry
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Hotellerie
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Beziehungsmarketing
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CRM
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Croatia
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Customer satisfaction
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Distribution channel
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GAP-model
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Internet marketing
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KANO-model
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Kroatien
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Kundenzufriedenheit
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Measurement
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Messung
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Online-Marketing
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Performance measurement
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Performance-Messung
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Quality management
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Qualitätsmanagement
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SERVQUAL-model TQM
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Tourism marketing
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Vertriebsweg
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Horváth, Gergely
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Mahmutović, Kenan
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Interdisciplinary management research XVI ; 1
The Cornell School of hotel administration handbook of applied hospitality strategy
28
Commercial homes in tourism : an international perspective
13
Global cases on hospitality industry
11
Handbook of hospitality strategic management
9
Handbook of hospitality operations and IT
6
Hospitality & Tourism : managerial perspectives & practices
5
Information and communication technologies in tourism 2013 : proceedings of the international conference in Innsbruck, Austria, January 22 - 25, 2013
5
The Sage handbook of hospitality management
5
Achieving competitive advantage through quality management
4
Fixed revenue accounting : a new management accounting framework
4
Open tourism : open innovation, crowdsourcing and co-creation challenging the tourism industry
4
Strategic hospitality leadership : the Asian initiative
4
Tourism and hospitality management
4
Advances in modern tourism research : economic perspectives ; with 65 tables
3
Impact assessment in tourism economics
3
Marketing efficiency in tourism : coping with volatile demand
3
Measuring consumer behavior in hospitality for enhanced decision making
3
Proceedings of the 2017 Euro-Asia Conference on Environment and CSR: Tourism, Society and Education Session ; Part 1
3
Real estate and destination development in tourism : successful strategies and instruments
3
Sustainable human resource management in tourism : African perspectives
3
The spread of yield management practices : the need for systematic approaches ; with 13 tables
3
Tourism and hospitality development between China and EU : [hospitality development under globalization ; The Third International Conference on Tourism and Hospitality between China - Spain (ICTCHS) 2012 ; held on November 29 - December 1 in 2012 in Zhuhai, China]
3
Trends and Issues in Global Tourism 2008
3
Yield management
3
Advances in applied economics, business and development
2
Advances in tourism economics : new developments
2
Building consumer-brand relationship in luxury brand management
2
Consumer behaviour in hospitality and tourism
2
Contemporary issues in social science
2
Destination management
2
Entrepreneurial development and innovation in family businesses and SMEs
2
Europe at the seaside : the economic history of mass tourism in the Mediterranean
2
Examining job satisfaction : causes, outcomes, and comparative differences
2
Flagship marketing : concepts and places
2
Franchising globally : innovation, learning and imitation
2
Gender economics ; Volume 2
2
Globalization of services : some implications for theory and practice
2
Handbook of hospitality human resources management
2
Handbook of research on driving industrial competitiveness with innovative design principles
2
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Croatian hotel websites as promotional and distribution channels : identification of website dimensions and differences between different groups of hotels
Mahmutović, Kenan
-
2020
Persistent link: https://www.econbiz.de/10012601652
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The significance of guest satisfaction measuring methods in the hotel sector
Horváth, Gergely
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2020
Persistent link: https://www.econbiz.de/10012601617
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