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type_genre:"Case study"
~isPartOf:"Service Design : innovative Services und exzellente Kundenerlebnisse gestalten"
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Service Design : innovative Services und exzellente Kundenerlebnisse gestalten
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
International journal of services and operations management
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The service industries journal
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International journal of productivity and quality management : IJPQM
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International journal of quality and service sciences
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Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
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International journal of quality & reliability management
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Accounting and finance : journal of the Accounting Association of Australia and New Zealand
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Advances in marketing, customer relationship management, and e-services (AMCRMES) book series
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Zwischen iBeacon und Bratwurst - Service Excellence im Messewesen
Frese, Oliver
- In:
Service Design : innovative Services und exzellente …
,
(pp. 125-134)
.
2017
Persistent link: https://www.econbiz.de/10011735404
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2
Mit Premium-Service und Digitalisierung Kunden begeistern - wie die Deutsche Telekom veränderte Kundenerwartungen in der digitalen Welt aufnimmt und weiter vorantreibt
Niemeyer, Gero
;
Weisenburger, Franz
;
Kindervater, Lars
- In:
Service Design : innovative Services und exzellente …
,
(pp. 135-155)
.
2017
Persistent link: https://www.econbiz.de/10011735405
Saved in:
3
Kundenzentriert und gemeinsam kreativ : Service Design bei der WISAG
Egg, Gerrit
;
Speicher, Nadine
- In:
Service Design : innovative Services und exzellente …
,
(pp. 157-168)
.
2017
Persistent link: https://www.econbiz.de/10011735407
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