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type_genre:"Case study"
~isPartOf:"Tourism management : research, policies, practice"
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Tourism management : research, policies, practice
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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The service industries journal
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International journal of productivity and quality management : IJPQM
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Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
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A novel framework for customer-driven service strategies : a case study of a restaurant chain
Chen, Li-fei
- In:
Tourism management : research, policies, practice
41
(
2014
),
pp. 119-128
Persistent link: https://www.econbiz.de/10010239937
Saved in:
2
A service quality measurement architecture for hot spring hotels in Taiwan
Hsieh, Ling-Feng
;
Lin, Li-Hung
;
Lin, Yi-Yin
- In:
Tourism management : research, policies, practice
29
(
2008
)
3
,
pp. 429-438
Persistent link: https://www.econbiz.de/10003696054
Saved in:
3
Visitors' experience, mood and satisfaction in a heritage context: evidence from an interpretation center
Rojas, Carmen de
;
Camarero, Carmen
- In:
Tourism management : research, policies, practice
29
(
2008
)
3
,
pp. 525-537
Persistent link: https://www.econbiz.de/10003696198
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