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type_genre:"Case study"
~person:"Jang, Jiun-yi"
~person:"Kirstges, Torsten"
~person:"Töpfer, Armin"
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Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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ECONIS (ZBW)
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The performance of ISO certification based on consumer perspective : a case study of a travel agency
Wu, Shwu-ing
;
Jang, Jiun-yi
- In:
Total quality management & business excellence : an …
24
(
2013
)
4
,
pp. 496-518
Persistent link: https://www.econbiz.de/10009752066
Saved in:
2
Kundenzufriedenheit durch exzellentes Beschwerdemanagement bei der TUI Deutschland
Borth, Björn-Olaf
;
Vries, Jomique de
;
Töpfer, Armin
- In:
Handbuch Kundenmanagement : Anforderungen, Prozesse, …
,
(pp. 861-881)
.
2008
Persistent link: https://www.econbiz.de/10003708720
Saved in:
3
Management von Tourismusunternehmen : Organisation, Personal- und Finanzwesen bei Reiseveranstaltern und Reisemittlern
Kirstges, Torsten
-
2000
-
2., völlig überarb. und erw. Aufl
Persistent link: https://www.econbiz.de/10001476009
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