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type_genre:"Case study"
~person:"Jang, Jiun-yi"
~person:"Kshetri, Anita"
~person:"Zhao, Jing"
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International journal of networking and virtual organisations : IJNVO
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Services marketing cases in emerging markets : an asian perspective
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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ECONIS (ZBW)
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Social media and customer engagement at Makemytrip.com
Jha, Bidyanand
;
Kshetri, Anita
- In:
Services marketing cases in emerging markets : an asian …
,
(pp. 117-136)
.
2017
Persistent link: https://www.econbiz.de/10011537904
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2
The performance of ISO certification based on consumer perspective : a case study of a travel agency
Wu, Shwu-ing
;
Jang, Jiun-yi
- In:
Total quality management & business excellence : an …
24
(
2013
)
4
,
pp. 496-518
Persistent link: https://www.econbiz.de/10009752066
Saved in:
3
A typology of net-enabled organisational capabilities for digital competitive advantage : the case study of travel and hospitality industry in China
Zhu, Zhen
;
Zhao, Jing
;
Jin, Xin
- In:
International journal of networking and virtual …
12
(
2013
)
1
,
pp. 56-69
Persistent link: https://www.econbiz.de/10009721927
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