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type_genre:"Case study"
~person:"Svensson, Göran"
~person:"Ukko, Juhani"
~type_genre:"Article in journal"
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Search: subject_exact:"KPI (Key performance indicator)"
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Performance measurement
36
Performance-Messung
36
Performance management
16
Performance-Management
16
Lieferantenmanagement
9
Supplier relationship management
9
Balanced Scorecard
6
Balanced scorecard
6
Beziehungsmarketing
6
Dienstleistungsqualität
6
Performance
6
Relationship marketing
6
Service quality
6
B-to-B-Marketing
5
Business-to-business marketing
5
Dienstleistungssektor
5
Innovation management
5
Innovationsmanagement
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Service industry
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Arbeitsleistung
4
Betriebliche Wertschöpfung
4
Business network
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Customer satisfaction
4
Finland
4
Finnland
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Firm performance
4
Innovation
4
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KMU
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Kundenzufriedenheit
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Quality management
4
Qualitätsmanagement
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SME
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Salespeople
4
Selling
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Unternehmenserfolg
4
Unternehmensnetzwerk
4
Value creation
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Article
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Case study
Article in journal
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36
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English
36
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Svensson, Göran
Ukko, Juhani
Gunasekaran, Angappa
22
Saunila, Minna
22
Jääskeläinen, Aki
20
Pekkola, Sanna
19
Baird, Kevin
14
Shirouyehzad, Hadi
14
Zhu, Joe
14
Ensslin, Sandra Rolim
13
Hofmann, Christian
13
Kweh, Qian Long
13
Liang, Liang
13
Sarkis, Joseph
13
Eling, Martin
12
Garengo, Patrizia
12
Lima, Edson Pinheiro de
12
Lu, Wen-Min
12
Saen, Reza Farzipoor
12
Shahin, Arash
12
Assaf, A. Georges
11
Laihonen, Harri
11
Ruiz, José L.
11
Sirvent, Inmaculada
11
Yasin, Mahmoud M.
11
Joo, Seong-Jong
10
Lueg, Rainer
10
Micheli, Pietro
10
Searcy, Cory
10
Siluk, Julio Cezar Mairesse
10
Tone, Kaoru
10
Abdel-Maksoud, Ahmed
9
Elbanna, Said
9
Ensslin, Leonardo
9
Gleich, Ronald
9
Min, Ho-key
9
Rantanen, Hannu
9
Wu, Jie
9
Ahuja, Inderpreet Singh
8
Bontis, Nick
8
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Published in...
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International journal of business excellence
3
International journal of business performance management
3
International journal of public sector management : IJPSM
3
The journal of business & industrial marketing
3
Baltic journal of management
2
Benchmarking : an international journal ; BIJ
1
European business review
1
International journal of intelligent enterprise : IJIE
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of procurement management
1
International journal of public sector performance management
1
International journal of quality & reliability management
1
International journal of quality and service sciences
1
International journal of services and operations management
1
Journal of accounting & organizational change
1
Journal of business-to-business marketing
1
Journal of organizational change management
1
Journal of organizational effectiveness : people and performance ; JOEPP
1
Journal of purchasing and supply management
1
Management research review
1
Measuring business excellence
1
Operations management research : OMR ; advancing practice through theory
1
Progress in economics research
1
Technology analysis & strategic management
1
The international journal of productivity and performance management : IJPPM
1
Triple Helix : a journal of university-industry-government innovation and entrepreneurship
1
World review of entrepreneurship, management and sustainable development
1
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ECONIS (ZBW)
36
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36
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21
The relationship between innovation capanility and performance : the moderating effect to measurement
Saunila, Minna
;
Pekkola, Sanna
;
Ukko, Juhani
- In:
The international journal of productivity and …
63
(
2014
)
2
,
pp. 234-249
Persistent link: https://www.econbiz.de/10010250160
Saved in:
22
Value creation through measurement of innovation capability : an intellectual capital management perspective
Pekkola, Sanna
;
Saunila, Minna
;
Sillanpää, Virpi
; …
- In:
International journal of intelligent enterprise : IJIE
2
(
2013/14
)
2/3
,
pp. 196-212
Persistent link: https://www.econbiz.de/10011347684
Saved in:
23
Facilitating innovation capability through performance measurement : a study of Finnish SMEs
Saunila, Minna
;
Ukko, Juhani
- In:
Management research review
36
(
2013
)
10
,
pp. 991-1010
Persistent link: https://www.econbiz.de/10010188083
Saved in:
24
A conceptual framework for the measurement of innovation capability and its effects
Saunila, Minna
;
Ukko, Juhani
- In:
Baltic journal of management
7
(
2012
)
4
,
pp. 355-375
Persistent link: https://www.econbiz.de/10009673214
Saved in:
25
Challenges of performance measurement and management in public healthcare services
Saunila, Minna
;
Ukko, Juhani
;
Rusila, Pasi
;
Rantanen, Hannu
- In:
World review of entrepreneurship, management and …
8
(
2012
)
2
,
pp. 181-195
Persistent link: https://www.econbiz.de/10009529013
Saved in:
26
A construct of META-RELQUAL : measurement model and theory testing
Svensson, Göran
;
Mysen, Tore
- In:
Baltic journal of management
6
(
2011
)
2
,
pp. 227-244
Persistent link: https://www.econbiz.de/10009231825
Saved in:
27
Productising expert services of performance management
Ukko, Juhani
;
Pekkola, Sanna
;
Valtonen, Juho
;
Saunila, Minna
- In:
International journal of business excellence
4
(
2011
)
2
,
pp. 125-141
Persistent link: https://www.econbiz.de/10008989033
Saved in:
28
RELQUAL's impact on satisfaction in Norwegian business relationships
Mysen, Tore
;
Svensson, Göran
- In:
The journal of business & industrial marketing
25
(
2010
)
1/2
,
pp. 119-131
Persistent link: https://www.econbiz.de/10003943151
Saved in:
29
Defining and measuring productivity and the public sector : managerial perceptions
Linna, Paula
;
Pekkola, Sanna
;
Ukko, Juhani
;
Melkas, Helinä
- In:
International journal of public sector management : IJPSM
23
(
2010
)
3
,
pp. 300-320
Persistent link: https://www.econbiz.de/10008698662
Saved in:
30
Measurement and structural properties of organizational codes of ethics in private and public Sweden
Svensson, Göran
;
Wood, Greg
;
Callaghan, Michael
- In:
International journal of public sector management : IJPSM
23
(
2010
)
6
,
pp. 549-566
Persistent link: https://www.econbiz.de/10008738481
Saved in:
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