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type_genre:"Glossary included"
~person:"Luo, Xueming"
~subject:"Beschwerdemanagement"
~type_genre:"Aufsatz in Zeitschrift"
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Beschwerdemanagement
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Luo, Xueming
Berbel-Pineda, Juan M.
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Quantifying the dynamic effects of service recovery on customer satisfaction : evidence from Chinese mobile phone markets
Fang, Zheng
;
Luo, Xueming
;
Jiang, Minghua
- In:
Journal of service research : JSR
16
(
2013
)
3
,
pp. 341-355
Persistent link: https://www.econbiz.de/10009782132
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