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~person:"Mattila, Anna S."
~person:"Zerbe, Wilfred J."
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Emotion
18
Consumer behaviour
9
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9
Advertising effects
3
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3
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3
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3
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Mattila, Anna S.
Zerbe, Wilfred J.
Septianto, Felix
30
Winden, Frans A. A. M. van
28
Ashkanasy, Neal M.
27
Benhabib, Jess
24
Hopfensitz, Astrid
22
Reuben, Ernesto
21
Bosman, Ronald
19
Siddiqui, Danish Ahmed
19
Wang, Pengfei
16
Han, Heesup
15
Dufwenberg, Martin
14
Welpe, Isabell M.
14
Humphrey, Ronald H.
13
Hur, Won-Moo
13
Huy, Quy
13
Noussair, Charles
13
Schweitzer, Maurice E.
13
Bagozzi, Richard P.
12
Kocher, Martin
12
Schniter, Eric
12
Ugoani, John
12
Woosnam, Kyle Maurice
12
Battigalli, Pierpaolo
11
Treffers, Theresa
11
Wen, Yi
11
De Clercq, Dirk
10
Gomez-Mejia, Luis R.
10
Härtel, Charmine E. J.
10
Kirchler, Erich
10
Loureiro, Sandra Maria Correia
10
Prayag, Girish
10
Woosnam, Kyle M.
10
van Winden, Frans
10
Beaudry, Paul
9
Güth, Werner
9
Joo, Dongoh
9
Krawczyk, Michal
9
McGraw, A. Peter
9
Noussair, Charles N.
9
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International Conference on Emotions and Organizational Life <6, 2008, Fontainebleau>
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International journal of hospitality management
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1
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Research on emotion in organizations 1746-9791 v. 4
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Research on emotion in organizations 1746-9791 v. 5
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ECONIS (ZBW)
18
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1
The effects of message framing in CSR advertising on consumers' emotions, attitudes, and behavioral intentions
Stadlthanner, Katja Anna
;
Andreu, Luisa
;
Ribeiro, …
- In:
Journal of hospitality marketing & management
31
(
2022
)
7
,
pp. 777-796
Persistent link: https://www.econbiz.de/10013357136
Saved in:
2
Retail crowding : meta-analysis of contextual and cultural moderators
Santini, Fernando de Oliveira
;
Ladeira, Wagner Junior
; …
- In:
Marketing intelligence & planning
40
(
2022
)
1
,
pp. 57-71
Persistent link: https://www.econbiz.de/10013172890
Saved in:
3
Using mindsets to boost health : how construal level and goal pursuit shape health message effectiveness on cessation behaviors
Herter, Márcia Maurer
;
Borges, Adilson
;
Pinto, Diego Costa
- In:
European journal of marketing
56
(
2022
)
12
,
pp. 3197-3226
Persistent link: https://www.econbiz.de/10013457425
Saved in:
4
The effect of ad appeals and message framing on consumer responses to plant-based menu items
Ye, Tian
;
Mattila, Anna S.
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012547725
Saved in:
5
An empathy lens into peer service providers : personal versus commercial hosts
Shuqair, Saleh
;
Pinto, Diego Costa
;
Mattila, Anna S.
- In:
International journal of hospitality management
99
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013328029
Saved in:
6
Emotions and service in the digital age
Härtel, Charmine E. J.
(
ed.
);
Zerbe, Wilfred J.
(
ed.
); …
-
2020
Persistent link: https://www.econbiz.de/10012384843
Saved in:
7
Discrete emotional responses and face-to-face complaining : the joint effect of service failure type and culture
Luo, Anqi
;
Mattila, Anna S.
- In:
International journal of hospitality management
90
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012300168
Saved in:
8
The impact of customer compassion on face-to-face and online complaints
Hwang, Yoo Hee
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
29
(
2020
)
7
,
pp. 848-868
Persistent link: https://www.econbiz.de/10012312156
Saved in:
9
Emotions and leadership
Ashkanasy, Neal M.
(
ed.
);
Zerbe, Wilfred J.
(
ed.
); …
-
2019
-
First edition
Persistent link: https://www.econbiz.de/10012121460
Saved in:
10
Selling painful yet pleasurable service offerings : an examination of hedonic appeals
Liu, Qing
;
Mattila, Anna S.
;
Bolton, Lisa E.
- In:
Journal of service research : JSR
21
(
2018
)
3
,
pp. 336-352
Persistent link: https://www.econbiz.de/10011916517
Saved in:
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