Zhu, Z.; Hendrikse, G.W.J.; Krug, B. - Erasmus Research Institute of Management (ERIM), ERIM … - 2006
rising consumers could punish the
producer by shifting to its rivals and let market to select the fittest survival ….
Alternatively, consumers could voice to the firm for performance recuperation.
According to Hirschman’s definition (1970, p.30 …) nature of monopoly; iv) “connoisseur goods” with exit barriers (education,
health care, etc.); v) consumers incompetent to …