Dinlersoz, Emin M.; Hernández-Murillo, Rubén - Federal Reserve Bank of St. Louis - 2004
fact, business-to-business electronic commerce, representing
online transactions within and across flrms, is far ahead of … business-to-consumer electronic
commerce in volume, and it has been transforming the way many business transactions are
carried … customer service and support. Despite the growing volume of electronic commerce in
these sectors, little is known about the …