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~accessRights:"free"
~isPartOf:"European journal of operational research : EJOR"
~isPartOf:"International journal of quality & reliability management"
~subject:"Service quality"
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Fruchter, Gila E.
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Gyllenhammar, Daniel
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Wiszniewska-Matyszkiel, Agnieszka
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European journal of operational research : EJOR
International journal of quality & reliability management
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Amfiteatru economic : an economic and business research periodical
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International journal of quality innovation
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Journal of Contemporary Issues in Business and Government
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How responsive should a firm be to customers' expectations?
Fruchter, Gila E.
;
Wiszniewska-Matyszkiel, Agnieszka
- In:
European journal of operational research : EJOR
314
(
2024
)
1
,
pp. 323-339
Persistent link: https://www.econbiz.de/10014456862
Saved in:
2
How to facilitate improvements in public service systems : propositions for action
Gyllenhammar, Daniel
;
Hammersberg, Peter
- In:
International journal of quality & reliability management
40
(
2023
)
6
,
pp. 1429-1448
Persistent link: https://www.econbiz.de/10014313826
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