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~accessRights:"free"
~isPartOf:"Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction"
~subject:"Complaint management"
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Complaint management
Beziehungsmarketing
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Consumer behaviour
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Customer satisfaction
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Dienstleistungsqualität
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Kundenzufriedenheit
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Relationship marketing
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Service quality
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Banking services
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Business-to-business (B2B) relationships
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Job satisfaction
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Lieferantenmanagement
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Preismanagement
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Pricing strategy
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Service failure
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Supplier relationship management
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Viral marketing
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Virales Marketing
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attachment anxiety
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attachment avoidance
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attitudinal loyalty
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banking
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behavioral loyalty
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economic satisfaction
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non-economic satisfaction
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perceived price
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perceived value
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positive word-of-mouth
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price fairness
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recovery satisfaction
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repurchase intention
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service quality
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Balaji, M. S.
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Fon Sim Ong
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Sidhu, Sarabjit Kaur
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Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
Cogent business & management
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Baltic Journal of Economic Studies
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CEB working paper / Université Libre de Bruxelles, Solvay Brussels School of Economics and Management, Centre Emile Bernheim
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Central European business review : CEBR
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Electronic markets : EM ; the international journal of electronic commerce and business media
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European research studies
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International journal of physical distribution and logistics management
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Marketing letters : a journal of research in marketing
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Moderating role of consumers' attachment style on post-recovery satisfaction behavior
Sidhu, Sarabjit Kaur
;
Fon Sim Ong
;
Balaji, M. S.
- In:
Journal of relationship marketing : innovations and …
22
(
2023
)
4
,
pp. 354-380
Persistent link: https://www.econbiz.de/10014422333
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