Ayimey, Edward Kwame; Awunyo-Vitor, Dadson; Somuah, … - In: Journal of Asian Business Strategy 2 (2012) 12, pp. 262-271
In a highly competitive industry like banking, one way to gain competitive advantage is to ensure that customers are satisfied and that the services being provided are not flawed with constraints. This study was aimed at finding out if Automated Teller Machines (ATMs), meet the expectations of...