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~accessRights:"free"
~person:"Robertson, Nichola"
~person:"Stauss, Bernd"
~person:"Tsarenko, Yelena"
~subject:"Customer service"
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The customer is often wrong : investigating the influence of customer failures and apologies on frontline service employee well-being
Robertson, Nichola
;
Rotman, Jeffrey
;
MacQuilken, Lisa
; …
- In:
Psychology & marketing
40
(
2023
)
4
,
pp. 825-844
Persistent link: https://www.econbiz.de/10014290864
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