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~accessRights:"free"
~subject:"Bank"
~subject:"Emotion"
~type_genre:"Thesis"
~type_genre:"Working Paper"
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Search: subject_exact:"Kundendienst"
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Emotions in service recovery encounters
Jerger, Christina
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2017
Persistent link: https://www.econbiz.de/10011731104
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Dominance of affective over cognitive customer satisfaction in satisfaction-loyalty relationship in service encounters
Sinha, P. K.
;
Mishra, Hari Govind
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Kaul, Surabhi
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2014
Persistent link: https://www.econbiz.de/10010337509
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