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~accessRights:"free"
~subject:"Competitive strategy"
~subject:"Customer satisfaction"
~type_genre:"Collection of articles of several authors"
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Understanding customers' decision-making, perceptions, and evaluations in the customer journey
Sarikaya, Serkan
-
2019
Persistent link: https://www.econbiz.de/10012105262
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Führung im Dienstleistungskontext : eine Betrachtung aus Unternehmens-, Mitarbeiter- und Kundenperspektive
Popp, Marion Claudia Helma
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2018
Persistent link: https://www.econbiz.de/10011932702
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"New perspectives on customer experience in service recovery"
Mandl, Leonhard
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2017
Persistent link: https://www.econbiz.de/10011782523
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Special issue: Customer Empowerment : [The second French-German workshop about Consumer Empowerment took place at the University of Karlsruhe (KIT) between January 10 - 11, 2013]
Geyer-Schulz, Andreas
(
contributor
);
Meyer-Waarden, Lars
(
ed.
)
-
2014
Persistent link: https://www.econbiz.de/10011281047
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