//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~accessRights:"free"
~subject:"Customer recovery"
~subject:"Employer-provided training"
~type_genre:"Collection of articles of several authors"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Sales Management"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Customer recovery
Employer-provided training
Customer service
8
Kundenservice
8
Consumer behaviour
3
Customer satisfaction
3
Dienstleistungsqualität
3
Emotion
3
Konsumentenverhalten
3
Kundenzufriedenheit
3
Service quality
3
Beziehungsmarketing
2
Dienstleistung
2
Experiment
2
Kundenbetreuung
2
Organisatorischer Wandel
2
Organizational change
2
Relationship marketing
2
Verbraucherverhalten
2
Bank
1
Beschwerde
1
Beschwerdemanagement
1
Betriebliches Bildungsmanagement
1
Brand community
1
Bundling strategy
1
Competitive strategy
1
Complaint management
1
Customer Behavior
1
Customer Experience Management
1
Customer Relationship Management
1
Customer integration
1
Decision-making
1
Dienstleistungsmanagement
1
Dienstleistungsmarketing
1
Emotionales Verhalten
1
Führung
1
Führungsstil
1
Intercultural Service Encounters
1
Key account management
1
Key-Account-Management
1
more ...
less ...
Online availability
All
Free
Type of publication
All
Book / Working Paper
2
Type of publication (narrower categories)
All
Collection of articles of several authors
Article in journal
2
Aufsatz in Zeitschrift
2
Collection of articles written by one author
2
Hochschulschrift
2
Sammelwerk
2
Sammlung
2
Conference paper
1
Konferenzbeitrag
1
Thesis
1
more ...
less ...
Language
All
English
2
Author
All
Jerger, Christina
1
Mandl, Leonhard
1
Source
All
ECONIS (ZBW)
2
Showing
1
-
2
of
2
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Emotions in service recovery encounters
Jerger, Christina
-
2017
Persistent link: https://www.econbiz.de/10011731104
Saved in:
2
"New perspectives on customer experience in service recovery"
Mandl, Leonhard
-
2017
Persistent link: https://www.econbiz.de/10011782523
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->