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~subject:"sharing economy"
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Assessing the determinants of customer-perceived value and customer satisfaction in e-hailing services : an Importance-Performance Matrix Analysis (
IPMA
) Approach
Yapp, Emily H. T.
;
Jasmine Yeap Ai Leen
- In:
Cogent business & management
10
(
2023
)
1
,
pp. 1-16
negatively influences users' satisfaction. The Importance-Performance Matrix Analysis (
IPMA
) results revealed that hedonic value …
Persistent link: https://www.econbiz.de/10014477128
Saved in:
2
Assessing the determinants of customer-perceived value and customer satisfaction in e-hailing services: An Importance-Performance Matrix Analysis (
IPMA
) Approach
Yapp, Emily H.T.
;
Yeap, Jasmine A.L.
- In:
Cogent Business & Management
10
(
2023
)
1
,
pp. 1-16
negatively influences users' satisfaction. The Importance-Performance Matrix Analysis (
IPMA
) results revealed that hedonic value …
Persistent link: https://www.econbiz.de/10014527538
Saved in:
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