Shedden, Piya; Smith, Wally; Scheepers, Rens; Ahmad, Atif - 2009
knowledge, collective knowledge, and their relationship to organisational processes. Drawing on the knowledge management … organisational knowledge. Our argument is developed through an illustrative case study in which a well-documented methodology is … applied to a complex data back-up process. This process is seen to depend, in subtle and often informal ways, on knowledge to …