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~accessRights:"restricted"
~isPartOf:"International Journal of Services, Economics and Management"
~isPartOf:"Organizations and markets in emerging economies"
~subject:"communication skills"
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communication skills
bank services
1
competence
1
customer expectations
1
customer satisfaction
1
dyadic approach
1
employee behaviour
1
friendliness
1
frontline employees
1
honesty
1
laddering
1
means-end approach
1
responsiveness
1
retail banking
1
service dominant logic
1
service encounters
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service quality
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Gruber, Thorsten
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Kania, Nathalie
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International Journal of Services, Economics and Management
Organizations and markets in emerging economies
Issues in accounting education
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Journal of education for business
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Accounting Education
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International Journal of Economics and Business Research
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International journal of Indian culture and business management : IJICBM
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Journal of management education : the official publication of the Organizational Behavior Teaching Society
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Management : journal of contemporary management issues
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Understanding satisfying service encounters in retail banking - a dyadic perspective
Kania, Nathalie
;
Gruber, Thorsten
- In:
International Journal of Services, Economics and Management
5
(
2013
)
3
,
pp. 222-255
, competence, responsiveness, honesty, and
communication
skills
. …
Persistent link: https://www.econbiz.de/10010816543
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