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~accessRights:"restricted"
~isPartOf:"International journal of electronic commerce : IJEC"
~subject:"Service quality"
~subject:"United States"
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Service quality
United States
Online retailing
25
Online-Handel
25
E-commerce
23
Electronic Commerce
23
Consumer behaviour
14
Konsumentenverhalten
14
Internet marketing
10
Online-Marketing
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Beziehungsmarketing
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Internet
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Einzelhandel
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Retail trade
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e-tail
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online retail
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Confidence
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Viral marketing
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Virales Marketing
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Customer satisfaction
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Dienstleistungsqualität
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online reviews
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Chin, Wynne W.
1
Chowa, Charles
1
Heinze, Jörg
1
King, Ruth C.
1
Matt, Christian
1
Ray, Daniel
1
Schilhavy, Richard A. M.
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Sengupta, Sanchayan
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Trendel, Olivier
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Van Vaerenbergh, Yves
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International journal of electronic commerce : IJEC
Journal of retailing and consumer services
37
Journal of internet commerce
20
Working paper / National Bureau of Economic Research, Inc.
16
International journal of hospitality management
15
International journal of electronic marketing and retailing : IJEMR
11
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
10
SpringerLink / Bücher
10
International journal of production economics
8
Journal of business research : JBR
8
International journal of business information systems : IJBIS
7
International journal of contemporary hospitality management
7
International journal of e-business research : an official publication of the Information Resources Management Association
7
International journal of business excellence : IJBEX
6
International journal of retail and distribution management
6
Journal of strategic marketing
6
Service business
6
Asia Pacific journal of marketing and logistics
5
Industrial marketing management : the international journal for industrial and high-tech firms
5
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
5
Information systems research : ISR
5
International journal of quality & reliability management
5
International journal of quality and service sciences
5
International journal of retail & distribution management
5
International journal of services and operations management : IJSOM
5
Journal of hospitality marketing & management
5
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
5
Journal of marketing theory and practice : JMTP
5
Technological forecasting & social change : an international journal
5
The quarterly review of economics and finance : journal of the Midwest Economics Association ; journal of the Midwest Finance Association
5
Total quality management & business excellence
5
Tourism management : research, policies, practice
5
Transportation research / E : an international journal
5
Information systems and e-business management : ISeB
4
International journal of electronic business : IJEB
4
International journal of services technology and management : IJSTM
4
Production and operations management : the flagship research journal of the Production and Operations Management Society
4
The TQM journal : the international review of organizational improvement
4
Discussion paper / Centre for Economic Policy Research
3
International journal of electronic customer relationship management : IJECRM
3
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ECONIS (ZBW)
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1
Reducing the service deficit in m-commerce : how service-technology fit can support digital sales of complex products
Heinze, Jörg
;
Matt, Christian
- In:
International journal of electronic commerce : IJEC
22
(
2018
)
3
,
pp. 386-418
Persistent link: https://www.econbiz.de/10011884543
Saved in:
2
The effects of apologies for service failures in the global online retail
Sengupta, Sanchayan
;
Ray, Daniel
;
Trendel, Olivier
;
Van …
- In:
International journal of electronic commerce : IJEC
22
(
2018
)
3
,
pp. 419-445
Persistent link: https://www.econbiz.de/10011884544
Saved in:
3
Do customers identify with our website? : the effects of website identification on repeat purchase intention
King, Ruth C.
;
Schilhavy, Richard A. M.
;
Chowa, Charles
; …
- In:
International journal of electronic commerce : IJEC
20
(
2015/2016
)
3
,
pp. 319-354
Persistent link: https://www.econbiz.de/10011497351
Saved in:
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