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~isPartOf:"International journal of hospitality management"
~isPartOf:"Journal of information & knowledge management : JIKM"
~subject:"Social web"
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Journal of information & knowledge management : JIKM
Capturing, analyzing, and managing word-of-mouth in the digital marketplace
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A customer knowledge management framework
Muniz, Emerson Cleister Lima
;
Dandolini, Gertrudes Aparecida
- In:
Journal of information & knowledge management : JIKM
20
(
2021
)
3
,
pp. 2150028-1-2150028-33
Persistent link: https://www.econbiz.de/10012668758
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