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~accessRights:"restricted"
~isPartOf:"International journal of hospitality management"
~isPartOf:"Journal of service research : JSR"
~person:"Casidy, Riza"
~subject:"Beschwerdemanagement"
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Beschwerdemanagement
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Casidy, Riza
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International journal of hospitality management
Journal of service research : JSR
Journal of service theory and practice
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Deck the halls with boughs of holly to soften evaluations of service failure
Newton, Joshua D.
;
Wong, Jimmy
;
Casidy, Riza
- In:
Journal of service research : JSR
21
(
2018
)
4
,
pp. 389-404
Persistent link: https://www.econbiz.de/10011951796
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