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~accessRights:"restricted"
~isPartOf:"International journal of hospitality management"
~subject:"Arbeitskräfte"
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Arbeitskräfte
Salespeople
7
Verkaufspersonal
7
Beziehungsmarketing
5
Relationship marketing
5
Arbeitszufriedenheit
4
Customer service
4
Job satisfaction
4
Kundenservice
4
Arbeitsverhalten
3
Customer incivility
3
Dienstleistungsqualität
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Emotion
3
Employee retention
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Hotel industry
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Hotellerie
3
Mitarbeiterbindung
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Service quality
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Tourism employees
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Tourismusberufe
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Work behaviour
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Burnout
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Customer satisfaction
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Frontline employee
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Kundenzufriedenheit
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Stress
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Work stress
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Absatz
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Airbnb
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Anforderungsprofil
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Anger
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Arbeitsbeziehungen
1
Arbeitsmobilität
1
Beschwerdemanagement
1
Betriebsklima
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Brand authenticity (BA)
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Brand management
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Brand-value fit (BVF)
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Cognition
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Cognitive appraisal theory
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Kim, Peter Beomcheol
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Kim, Seongseop
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Kim, Seontaik
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Kruesi, Michael Alexander
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International journal of hospitality management
Journal of hospitality marketing & management
3
Journal of service research
2
Journal of service research : JSR
2
Asia-Pacific journal of business administration
1
Frontiers of business research in China : selected publications from Chinese universities
1
International journal of bank marketing
1
Journal of business research : JBR
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Journal of retailing
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Service business
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The international journal of bank marketing : IJBM
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ECONIS (ZBW)
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An examination of the progressive effects of hotel frontline employees' brand perceptions on desirable service outcomes
Kim, Seongseop
;
Kim, Peter Beomcheol
;
Kim, Seontaik
; …
- In:
International journal of hospitality management
84
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012146201
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