//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~accessRights:"restricted"
~isPartOf:"Journal of air transport management"
~isPartOf:"Total quality management & business excellence"
~subject:"Coping strategy"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Nachkaufmarketing"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Coping strategy
Customer service
9
Kundenservice
9
Customer satisfaction
8
Dienstleistungsqualität
8
Kundenzufriedenheit
8
Service quality
8
Consumer behaviour
5
Konsumentenverhalten
5
Airline
4
Beziehungsmarketing
4
Fluggesellschaft
4
Relationship marketing
4
Beschwerdemanagement
3
Complaint management
3
Air transport
2
Airline image
2
Behavioral intention
2
Dienstleistungssektor
2
Emotion
2
Japan
2
Luftverkehr
2
Service industry
2
service recovery
2
Air passenger transport
1
Airline safety
1
Airline services
1
Arbeitsverhalten
1
Automobilzulieferindustrie
1
Automotive industry
1
Automotive supplier industry
1
Aviation safety
1
Coping-Strategie
1
Dienstleistung
1
Dienstleistungsmarketing
1
Emotional response
1
Ethiopia
1
Industrie
1
Italien
1
Italy
1
more ...
less ...
Online availability
All
Undetermined
Type of publication
All
Article
1
Type of publication (narrower categories)
All
Article in journal
1
Aufsatz in Zeitschrift
1
Language
All
English
1
Author
All
Abu Khait, Rawan
1
Bani-Melhem, Shaker
1
Faridahwati Mohd Shamsudin
1
West, Martin
1
Published in...
All
Journal of air transport management
Total quality management & business excellence
International journal of hospitality management
2
Journal of business and psychology
1
Personnel psychology : a journal of applied research
1
Source
All
ECONIS (ZBW)
1
Showing
1
-
1
of
1
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Customer incivility and customer problem-solving behaviour in frontline employees : testing a moderated mediation model
Bani-Melhem, Shaker
;
Abu Khait, Rawan
;
Faridahwati Mohd …
- In:
Total quality management & business excellence
33
(
2022
)
3
,
pp. 278-296
Persistent link: https://www.econbiz.de/10013166863
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->