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~accessRights:"restricted"
~isPartOf:"Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS"
~isPartOf:"Tourism management perspectives : TMP"
~subject:"Customer satisfaction"
~subject:"Satisfaction"
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Search: subject_exact:"Customer satisfaction"
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Customer satisfaction
Satisfaction
Kundenzufriedenheit
104
Consumer behaviour
57
Konsumentenverhalten
57
Holiday behaviour
45
Urlaubsverhalten
45
Dienstleistungsqualität
37
Service quality
37
Beziehungsmarketing
36
Relationship marketing
36
Tourism
35
Tourismus
35
Tourism industry
26
Tourismuswirtschaft
26
Emotion
18
Tourism marketing
18
Tourismusmarketing
18
Hotel industry
12
Hotellerie
12
Destination management
11
Destinationsmanagement
11
Tourist satisfaction
9
satisfaction
8
Customer service
7
International tourism
7
Internationaler Tourismus
7
Kundenservice
7
Zufriedenheit
7
Arbeitszufriedenheit
6
Gastronomie
6
Job satisfaction
6
Motivation
6
Restaurant industry
6
Willingness to pay
6
Zahlungsbereitschaftsanalyse
6
Brand management
5
Customer integration
5
Kundenintegration
5
Markenführung
5
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104
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Kim, Kyung Hoon
3
Prayag, Girish
3
Caber, Meltem
2
Cervera-Taulet, Amparo
2
Han, Heesup
2
Huan, Tzung-cheng
2
Mahrous, Abeer A.
2
Olugbade, Olusegun A.
2
Rathnayake, Rathnayake Mudiyanselage Wasantha
2
Xu, Jing
2
Yeh, Shih-Shuo
2
Ahn, Jinwoo
1
Akinci, Serkan
1
Aksoy, Safak
1
Al-Baity, Mohamed
1
Alabastro, Artem
1
Albayrak, Tahir
1
Almeida-García, Fernando
1
Alola, Uju Violet
1
Alrwajfah, Moayad Mohammad
1
Alén, Elisa
1
Amiri-Aref, Mehdi
1
An, Soyoung
1
Andrianto, Tomy
1
Anitsal, Ismet
1
Anitsal, Melek Meral
1
Anitsal, Selin
1
Aoki, Kei
1
Arteaga, Francisco
1
Avci, Turgay
1
Bae, Joonheui
1
Bani-Melhem, Shaker
1
Barnes, Brianna
1
Barrutia, José M.
1
Bezerra, George C. L.
1
Bhalla, Priya
1
Bhattacharya, Prodyut
1
Björk, Peter
1
Bolton, Ruth N.
1
Bordeau, Julie
1
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Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
Tourism management perspectives : TMP
Journal of retailing and consumer services
323
International journal of hospitality management
238
Journal of business research : JBR
189
Journal of Services Marketing
183
European Journal of Marketing
107
Journal of hospitality marketing & management
107
Journal of travel and tourism marketing
107
International Journal of Bank Marketing
104
Tourism management : research, policies, practice
100
The journal of services marketing
98
International journal of contemporary hospitality management
86
Service business
81
International Journal of Contemporary Hospitality Management
79
The service industries journal
71
Total quality management & business excellence
65
International Journal of Quality & Reliability Management
62
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
62
The TQM Magazine
62
Journal of air transport management
61
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
60
Services marketing quarterly
55
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
55
Journal of hospitality and tourism insights
53
Asia Pacific journal of marketing and logistics
52
Journal of Consumer Marketing
52
SpringerLink / Bücher
50
International Journal of Retail & Distribution Management
49
Journal of strategic marketing
49
The TQM Journal
48
The TQM journal : the international review of organizational improvement
45
Marketing Intelligence & Planning
43
International journal of services and operations management : IJSOM
42
Journal of Islamic marketing
41
International journal of quality & reliability management
40
Journal of vacation marketing
39
Journal of Business & Industrial Marketing
37
Journal of Service Management
37
Tourism analysis : an interdisciplinary tourism & hospitality journal
37
Journal of service management
36
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ECONIS (ZBW)
104
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1
"From fail to prevail" : how a salesperson's communication sentiment influences consumer forgiveness in service failures focusing on the role of consumer self-construal
Luo, Jieqiong
;
Yoo, Je Eun
;
Park, Jeong Eun
- In:
Journal of global scholars of marketing science : …
34
(
2024
)
2
,
pp. 231-252
Persistent link: https://www.econbiz.de/10014511630
Saved in:
2
Breaking barriers : how race shapes service expectations across actors and contexts
Elmadağ Baş, Ayşe Banu
;
Okan, Mehmet
;
Yaoyuneyong, …
- In:
Journal of global scholars of marketing science : …
34
(
2024
)
3
,
pp. 349-365
Persistent link: https://www.econbiz.de/10015048084
Saved in:
3
Impact of artificial intelligence (AI) chatbot characteristics on customer experience and customer satisfaction
Park, Yunho
;
Kim, Jaehun
;
Jiang, Qi
;
Kim, Kyung Hoon
- In:
Journal of global scholars of marketing science : …
34
(
2024
)
3
,
pp. 439-457
Persistent link: https://www.econbiz.de/10015048088
Saved in:
4
Assisting visitor path creation in experiential tourist attractions
Ponsignon, Frederic
;
Amiri-Aref, Mehdi
;
Lunardo, Renaud
; …
- In:
Tourism management perspectives : TMP
49
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014554171
Saved in:
5
Airline travellers' ethnocentric tendencies and their impact on travellers' behaviours : extending consumer ethnocentrism to airline services
Ragab, Hany
;
Polo-Peña, Ana I.
;
Mahrous, Abeer A.
- In:
Tourism management perspectives : TMP
49
(
2023
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014554185
Saved in:
6
How perceived authenticity affects tourist satisfaction and behavioral intention towards natural disaster memorials : a mediation analysis
Wang, Jinwei
;
Chang, Mengqian
;
Luo, Xianrong
;
Qiu, Rui
; …
- In:
Tourism management perspectives : TMP
46
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014310295
Saved in:
7
Using authenticity cues to increase repurchase intention in restaurants : should the focus be on ability or morality?
Xu, Jing
;
Song, Hanqun
;
Prayag, Girish
- In:
Tourism management perspectives : TMP
46
(
2023
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014310348
Saved in:
8
Exploring the effects of customers' assessments of a restaurant's atmospherics and emotional assessments on a fine-dining experience and intentions to return
Leong, Man Wai Aliana
;
Chen, Kuan-Ying
;
Chen, Hung-Bin
; …
- In:
Tourism management perspectives : TMP
47
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014318829
Saved in:
9
Unexpected surprise : emotion analysis and aspect based sentiment analysis (ABSA) of user generated comments to study behavioral intentions of tourists
Mehra, Payal
- In:
Tourism management perspectives : TMP
45
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014283421
Saved in:
10
How to improve travel-app use continuance : The moderating role of culture
Coves-Martínez, Ángel L.
;
Sabiote Ortiz, Carmen M.
; …
- In:
Tourism management perspectives : TMP
45
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014283424
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