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~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Marketing intelligence & planning"
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Consumer behaviour
4
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4
Beschwerdemanagement
2
Complaint management
2
Customer satisfaction
2
Emotion
2
Kundenzufriedenheit
2
Selbstbedienung
2
Self-service
2
Arbeitszufriedenheit
1
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Dienstleistungsqualität
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anthropomorphism
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Mattila, Anna S.
Han, Heesup
6
Phau, Ian
4
Prayag, Girish
4
Sharma, Piyush
4
Arli, Denni
3
Assaker, Guy
3
Baloglu, Seyhmus
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Hanks, Lydia
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Hollebeek, Linda D.
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3
Ramkissoon, Haywantee
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3
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3
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Tang, Liang
3
Wang, Bo
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Ahn, Jiseon
2
Akhtar, Nadeem
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Eugene Cheng-xi Aw
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Journal of hospitality marketing & management
Marketing intelligence & planning
International journal of hospitality management
16
Journal of business research : JBR
6
Cornell hospitality quarterly : CQ
5
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
5
The Cornell hospitality quarterly
4
The journal of services marketing
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
International journal of contemporary hospitality management
2
Journal of retailing and consumer services
2
Journal of service research
2
Journal of service research : JSR
2
European journal of marketing
1
Journal of business ethics : JOBE
1
Journal of revenue and pricing management
1
Journal of service management
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Journal of travel and tourism marketing
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Services marketing quarterly
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The journal of product & brand management
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Tourism management : research, policies, practice
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1
Retail crowding : meta-analysis of contextual and cultural moderators
Santini, Fernando de Oliveira
;
Ladeira, Wagner Junior
; …
- In:
Marketing intelligence & planning
40
(
2022
)
1
,
pp. 57-71
Persistent link: https://www.econbiz.de/10013172890
Saved in:
2
When does technology anthropomorphism help alleviate customer dissatisfaction after a service failure? : the moderating role of consumer technology self-efficacy and interdependent...
Fan, Alei
;
Wu, Luorong
;
Miao, Li
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
29
(
2020
)
3
,
pp. 269-290
Persistent link: https://www.econbiz.de/10012256133
Saved in:
3
The impact of customer compassion on face-to-face and online complaints
Hwang, Yoo Hee
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
29
(
2020
)
7
,
pp. 848-868
Persistent link: https://www.econbiz.de/10012312156
Saved in:
4
The impact of self-service technology and the presence of others on cause-related marketing programs in restaurants
Hanks, Lydia
;
Line, Nathaniel D.
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
25
(
2016
)
5/6
,
pp. 547-562
Persistent link: https://www.econbiz.de/10011577824
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