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~accessRights:"restricted"
~isPartOf:"Journal of retailing and consumer services"
~language:"eng"
~person:"Klaus, Philipp"
~type_genre:"Article in journal"
~type_genre:"Aufsatz im Buch"
~type_genre:"Hochschulschrift"
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Consumer behaviour
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Klaus, Philipp
Prentice, Catherine
23
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20
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20
Septianto, Felix
19
Park, Jungkun
16
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Journal of retailing and consumer services
The journal of services marketing
5
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2
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1
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ECONIS (ZBW)
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1
A glimpse of the future retail customer experience : guidelines for research and practice : editorial
Klaus, Philipp
;
Kuppelwieser, Volker
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-3
Persistent link: https://www.econbiz.de/10014303398
Saved in:
2
Quantifying the influence of customer experience on consumer share-of-category
Klaus, Philipp
;
Kuppelwieser, Volker
;
Heinonen, Kristina
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014303364
Saved in:
3
There is a secret to success : Linking customer experience management practices to profitability
Wetzels, Ruud W. H.
;
Klaus, Philipp
;
Wetzels, Martin
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014303332
Saved in:
4
The convenience of shopping via voice AI : introducing AIDM
Klaus, Philipp
;
Zaichkowsky, Judith Lynne
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-7
Persistent link: https://www.econbiz.de/10013169684
Saved in:
5
How luxury retail will change forever : the role of atmospherics in the digital era
Klaus, Philipp
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-7
Persistent link: https://www.econbiz.de/10013366371
Saved in:
6
Editorial: guiding directions and propositions : placing dynamics at the heart of customer experience (CX) research
Klaus, Philipp
;
Kuppelwieser, Volker
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-3
Persistent link: https://www.econbiz.de/10012434360
Saved in:
7
Beyond good and bad : challenging the suggested role of emotions in customer experience (CX) research
Manthiou, Aikaterini
;
Hickman, Ellie
;
Klaus, Philipp
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012305348
Saved in:
8
The end of the world as we know it? : the influence of online channels on the luxury customer experience
Klaus, Philipp
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-7
Persistent link: https://www.econbiz.de/10012305877
Saved in:
9
Consumer responses to planned obsolescence
Kuppelwieser, Volker
;
Klaus, Philipp
;
Manthiou, Aikaterini
- In:
Journal of retailing and consumer services
47
(
2019
),
pp. 157-165
Persistent link: https://www.econbiz.de/10011995548
Saved in:
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