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~isPartOf:"Journal of service research : JSR"
~subject:"Preismanagement"
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Preismanagement
Beziehungsmarketing
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Dienstleistungsqualität
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Service quality
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Consumer behaviour
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Customer satisfaction
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frontline employees
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service recovery
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Andreassen, Tor W.
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Frank, Felix
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Lervik-Olsen, Line
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Moser, Sabine
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Oest, Rutger van
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Schumann, Jan Hendrik
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Uhrich, Fabian
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Journal of service research : JSR
Journal of revenue and pricing management
12
Journal of retailing and consumer services
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Management science : journal of the Institute for Operations Research and the Management Sciences
5
International journal of production research
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Journal of business research : JBR
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European journal of operational research : EJOR
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Harvard-Business-Manager : das Wissen der Besten
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International journal of business excellence : IJBEX
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International journal of production economics
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International journal of revenue management : IJRM
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Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
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Omega : the international journal of management science
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Asia Pacific journal of marketing and logistics
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Channel strategies and marketing mix in a connected world
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Commodity Marketing : Strategies, Concepts, and Cases
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Computers & operations research : and their applications to problems of world concern ; an international journal
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Frontiers of business research in China : selected publications from Chinese universities
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Global business and organizational excellence : GBOE
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Industrial marketing management : the international journal for industrial and high-tech firms
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Information economics and policy : IEP
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International journal of business
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International journal of contemporary hospitality management
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International journal of electronic commerce : IJEC
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International journal of emerging markets
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International journal of industrial organization
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International journal of market research
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Inventi impact: supply chain & logistics
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Journal of air transport management
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Journal of economic behavior & organization : JEBO
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Journal of management information systems : JMIS
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Journal of marketing
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Journal of the Academy of Marketing Science
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The effect of a service provider’s competitive market position on churn among flat-rate customers
Moser, Sabine
;
Schumann, Jan Hendrik
;
Wangenheim, …
- In:
Journal of service research : JSR
21
(
2018
)
3
,
pp. 319-335
Persistent link: https://www.econbiz.de/10011916513
Saved in:
2
Customer inconvenience and price compensation : a multiperiod approach to labor-automation trade-offs in services
Andreassen, Tor W.
;
Oest, Rutger van
;
Lervik-Olsen, Line
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 173-183
Persistent link: https://www.econbiz.de/10011855787
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