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~isPartOf:"Management research review"
~subject:"Customer satisfaction"
~subject:"Duopol"
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Punitive
switching
costs
and behavioral responses in the context of contractual services
Chuang, Yi-Fei
;
Dinh, Cong-Minh
;
Lu, Wei-Min
- In:
Management research review
46
(
2023
)
11
,
pp. 1559-1584
Persistent link: https://www.econbiz.de/10014430793
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